Systems Analyst

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Visa’s Data Platform Operations is responsible for 24x7 Production Support of over 200 ETL applications running 600-thousand batch processing in a month with 10 thousand codes and 2.1 Million Business Rules. It maintains a Data Warehouse of over 8 Petabytes of Data. The team also delivers over 500 research requests in a month.  There is 24x7 on-call support as per roaster which is 40hrs/week work.

Roles Responsibilities:

  • Responsible for leading production support for extract, transform, load (Hadoop Eco System) applications that run large distributed batch processing involving petabytes of data
  • Work with Vendors, different teams to perform root cause analysis, and identify permanent solutions to fix problems as needed
  • Review and validate Change install plans and strictly adhere to the processes and guidelines relating to change, incident, and problem management
  • Lead and collaborate problem bridges with others from different functional and technical areas and escalating as needed to resolve problems in a timely manner.  
  • Automate processing and ensuring timely execution, delivery, and availability
  • Responsible for identifying knowledge gaps and providing technical guidance to team members as needed
  • Provide updates and contribute to the team’s knowledge repository
  • Identify improvement opportunities, and build Automation as well as engaging in performance tuning and data fixing activities
  • Participate in to capacity planning activities.
  • Build and enforce code standardization. 
  • Build dashboards for SLA/OLA.

 

Qualifications

 

Qualification:

  • 4+ years hands-on experience in 24x7 production support in large distributed batch data processing environment involving petabytes of data.
  • Strong technical knowledge in developing, testing and supporting applications in HADOOP, HIVE, PIG, HBase, Spark/Java/Kafka.
  • Experience with shell scripting, Java scripting and any other scripting languages.
  • Experience in code turnover using version control tools like Jenkins.
  • Strong analytical skill to analyze code, understand business rules and trace data following the process flow to investigate data related issues.
  • Ability to run problem bridges collaborates with others from different functional and technical areas and escalates timely to get help to resolve problems within time.
  • A quick learner to learn new technology, application or tools and ability to cascade the knowledge to others.
  • Strong verbal and written communication Skills.
  • Ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations and justifications to management.
  • Ability to prioritize and perform multiple tasks simultaneously and deliver on time with quality.
  • Strong process adherence to follow change, incident and problem management processes.
  • Build tools to automate production support activities that enable efficiency and productivity of team in day-to-day activities.
  • Flexibility to work in shifts and during weekends and extended hours when needed.
  • Strong self-motivation, sense of ownership and ability to retain focus under stress during crisis situation.
  • Strong business ethics, self-discipline and trustworthiness to handle sensitive confidential data in live production environment.
  • A bachelor's degree in engineering or computer science or a related degree

 

 

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