Learning & Development Program Manager

  • Foster City, CA, USA
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Learning & Development Program Manager ensures strategic oversight on key, global Visa University learning and development projects, typically from initiation through delivery. Coordinates cross-functional teams and track and measure progress to bring projects to completion on time and within budget.

Essential Functions

  • Manage large, complex global learning programs within given constraints of scope, schedule, budget, and quality through the duration of the project. 

  • Lead team of learning professionals, from functions such as content development, delivery, and training administration, to deliver relevant and compelling learning experiences that engage and educate internal and external clients.

  • Ensure teams are aligned with agreed upon business strategy and stated charter and goals.

  • Allocate work among team members and provide guidance on a regular basis.

  • Conduct regular reviews to ensure project is on track and communicated to the relevant stakeholders on a timely basis.

  • Conduct post-project reviews for lessons learned.

  • Ensure all project documentation is kept up-to-date.

  • Define supporting and/or driving process improvements.  Develop project management templates, checklists and best practices.

  • Drive change towards Agile project management and way of working.

  • Vendor management, including completing statements of work, screening vendor resources, onboarding, managing utilization and budget and proactive review of vendor quality.



Basic Qualifications:

  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)

Preferred Qualifications:

  • 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

  • Proven experience with project management of learning and development projects in a corporate environment.

  • Ability to work with cross-functional teams to launch new global programs into market.

  • Driven and results-oriented with an execution focus

  • Thrives in a fast-paced ambiguous, changing environment

  • Ability to prioritize work, handle multiple projects simultaneously with a high level of accuracy and attention to detail and organization.

  • Strong skills in the Microsoft Office suite of products.

  • Experience with various project management tools and Agile management tools/platforms.

  • Project management/program management certifications (e.g., PMP, PMI) preferred.

  • Agile experience and Certified Scrum Master credential preferred.

  • Experience with payments industry is a plus.

  • Strong business acumen, analytical and problem-solving skills.

  • Excellent verbal, written, and presentation skills, as well as collaboration techniques.

  • Experience working in a global or multi-region capacity, with strong cross-cultural sensitivities.

  • Ability to work early morning Pacific Time with team members in Europe or evening times with team members in Asia.

Additional Information

Work Hours

·  Incumbent must make themselves available during core business hours.

Travel Requirements

Requires willingness and ability to travel up to 10% as needed.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.        

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