As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Visa DPS processing team is seeking a VP of Client Success with exceptional, problem solving skills, the ability to work with cross-functional teams, attention to detail, is results oriented, a creative thinker and can understand the necessary data and analytics requirements to support DPS retain and grow our business. This individual will have strong sales skills and relationship skills and will play a critical role in delivering aggressive sales targets for DPS and Visa.

Key Responsibilities

This key member of the Issuer Processing team will:

• Define and implement plans to achieve DPS sales targets as defined in the DPS Sales Score Card.
• Provide leadership and direction to the Client Success and extended CSS and product teams.
• Identify and track key success metrics to support retention, growth and upsell strategies.
• Work with CSS account management and ensure alignment, and maximize Visa resource. 
• Be a key, proactive and influential member of the DPS leadership team
• Deliver product and competitor information to drive and support product development and innovation strategies.
• Identify and highlight key partnership opportunities within Visa and through external partners.
• Assists in the development of sales quotas and forecasts for the sales team. Recommends changes to current sales techniques, procedures or promotional efforts based on market research and new trends.
• Proactively identify and solve complex problems that affect sales and direction of the business.
• Provide strategic value to customers including leveraging trends in customer industries/marketplaces to shape solutions and approaches. Be the trusted adviser.
• Utilize a consultative sales approach that ensures that the client's business objectives are met and that the performance metrics of their payment portfolios are maximized.
• Foster in-depth and productive relationships at all levels with the client and the Visa organization.
• Actively lead various ad-hoc internal projects as assigned.

Basic Qualifications:

• 12 years of work experience with a Bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/MBA/JD/MD) or at least 8 years of work experience with a PhD

Preferred Qualifications:

• Typically requires a minimum of 15 years’ business experience with related sales and management experience in the payments industry or similar experience in consulting.
• Demonstrated experience with Processing, Issuing, Prepaid and Fintech markets
• Strong industry knowledge of Issuing & of Operational and IT payment processing environments
• Demonstrated record of accomplishment of planning, managing and closing a large-scale, complex, competitive sales effort.
• Proven ability to develop and implement strategic initiatives, policies and operational decisions for a major segment.
• Exceptional written and verbal communication skills with the ability to establish effective relationships with levels including executive management.
• Exceptional ability to manage & grow internal and external resources and cross-functional relationships.
• Proven ability to negotiate business agreements and to enhance existing and develop new business partnerships.
• Demonstrated proficiency in managing & summarizing the financial indicators necessary to measures business performance including customer pricing responsibility and accurately forecasting major sources of cost, revenue and risk.
•  Requires strong analytical skills, attention to detail, knowledge of the processing environment, key players and market positions as well as a keen interest in innovation and technology
• Location for this role is flexible.

Work Hours:

• Incumbent must make themselves available during core business hours.

Travel Requirements:

• This position requires the incumbent to travel for work up to 25% of the time.

Physical Requirements: ​​​​​​

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.