Technical Account Manager

  • Full-time
  • Job Family Group: Client Support Services

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

 

  • Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant that may arise.

  • Manage merchant escalations until the issues have been resolved.

  • Manage new merchant implementations and provide consultative payment guidance.

  • Educate merchants on how new CyberSource products and functionalities may contribute to their business models.

  • Monitor accounts to ensure optimal transaction performance.

  • Lead product trainings and perform merchant business reviews as needed.
  • Build deep product knowledge in CyberSource products and services.
  • Engage merchants in face to face meetings
  • Occasional travel may be required ( ~10% travel)

 

Qualifications

 

  • A track record of a strong customer focus. 3+ years of experience in a Customer Support/Account Management role is strongly preferred.

  • Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), and markup languages (HTML, XML).

  • Must have the ability to skillfully prioritize and manage concurrent merchant projects and issues.
  • Excellent written and verbal communication skills.

  • Experience in working with cross-functional/cross-department teams.

  • Experience in project management is preferred.

  • Bachelor’s degree in Computer Science, Management Information Systems or related discipline is a plus.

  • A self starter with strong organization skills and resolution management

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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