As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

If you think you could support Visa as a Senior Manager - Regulatory Compliance and Audit, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

Client Services works with issuers, acquirers, processors, and merchants worldwide to develop and deliver on our commitment to be the best way to pay and be paid.  To deliver on this critical mission, our focus is on Regulatory Compliance, Risk and Control for Client Services, ensuring that the risk in our environment is well understood, managed and with effective controls in place.

Reporting to the Head of Global Service Excellence, and partnering with Regulatory, Risk, and Audit teams, this role will be responsible for Regulatory compliance, process effectiveness assessments and audits for Client Services.

The role works independently, based in Paddington with requirement for occasional travel.

What we expect of you, day to day.

• Develop and deliver Enterprise Risk practices across the wider Client Services team
• Engage and collaborate with Regulatory, Risk, and Audit teams to fulfil operational governance requirements on behalf of Visa in Europe
• Lead and manage internal and external audits on behalf of Client Services
• Responsible for analyzing, monitoring, and minimizing business risks, ensuring conformance to Regulatory, Audit, and Risk compliance, through enforcing strong control policies and procedures
• Performs control testing and quality control reviews to ensure timely and accurate completion of compliance activities within Client Services both in Europe, and globally
• Provide oversight and reporting to internal senior stakeholders on performance against audits and controls
• Ensure revised standards are maintained, and that “near misses” are resolved in order to avoid future issues
• Gather and interrogate compliance evidence and artifacts, scrutinizing to ensure validity, then resolving potential issues prior to submission, thus pre-empting and preventing incorrect outcomes
• Maintain an in-depth knowledge of all products and operational processes that have a bearing on Europe
• Post incident and crisis, work with cross functional teams to determine, implement and communicate opportunities to improve the operational controls, and the efficiency and effectiveness of our processes and procedures
• Post incident and crisis, document and provide client facing teams with executive summaries; collaborating with stakeholders to ensure initial cause; and improvement initiatives are understood

• Educated to degree level or equivalent professional experience
• Experience in the payment industry (or similar) experience required, preferably with a compliance, regulatory or risk background
• Experience in leading/matrix management of dynamic and multi-cultural teams, with shifting priorities in delivering commitments
• Proven strong interpersonal skills with the ability to communicate professionally at all levels both internally and externally to the organisation. This includes the proven ability to articulate complex problems in a non-complex way, demonstrating the need and value of driving change
• Ability to work accurately with a sense of urgency, delivering to tight deadlines
• Knowledge and experience with Visa products
• Exceptional personal accountability and the highest of ethical standards
• Bachelor’s Degree or equivalent experience preferred

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of being connected in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.