Senior Director, Head of Products, Singapore, Malaysia & Thailand

  • Full-time
  • Job Family Group: Product Development

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Position Summary
The Head of Products, Singapore, Malaysia & Thailand (SMT) is responsible for developing product strategy, providing the thought leadership and long-term design for the growth of credit, debit and prepaid products across the market. This includes Issuer Engagement, Benefits & CVP, Digital Deployment and Digital Solutioning.

The ideal candidate will be a high achieving leader familiar with a banker/ issuer mindset as well as the digital and payments world, however those with a background in leadership of product & solutions in industries beyond financial services that are leaders in their field could be well suited to this role.

Reporting to the Head of Products for Asia Pacific, this individual will lead the SMT product team, working closely with the Group Country Manager for the cluster. The position will have significant interaction with all the major geography-based functions (Marketing, Merchants Sales and Solutions, Government Relations etc) as well as Visa Singapore-based executives, across Digital Solutions, Data Solutions, Core Solutions as well functions like Merchant Sales and Solutions, Corporate Strategy and Marketing. This role sits on the SMT leadership team as well as the Asia Pacific Product Leadership team.

The primary responsibilities of the Head of Products, SMT would include:

  • Develop, deliver and activate product strategies; 
  • Establish and enhance pipeline of product enhancements, developments and acceleration plans; 
  • Launch new product initiatives on time, within budget and across multiple clients
  • Manage the Core Product category to grow share and usage of Visa credentials; 
  • Manage and meet financial performance indicators for Visa core products in SMT including revenue targets, operating expense budgets. 
  • Manage and meet business metric performance for Visa core products in SMT, including CIF, payment volume, transaction volume and international cash; 
  • Lead a team of innovative and engaged individuals focused on delivering best in class products to address local customer preference and anticipated needs. 
     

Why this is important to Visa
Our mission is to connect the world through the most innovative, reliable and secure payment network – enabling individuals, businesses and economies to thrive. We are able to do this through our global network that connects all the participants. As Head of Product in one of the fastest growing regions in the world, this role in critical in defining and executing our strategy in AP.

Qualifications

Key Capabilities: 

  • The ideal candidate will bring 12+ years’ experience in the retail bank/consumer cards marketing businesses coupled with at least 8 years’ experience in developing and launching new transactional banking services, debit credit cards, e-payment services and other digital products/services in a financial institution
  • S/he should be a natural collaborator, with excellent communication skills and strong executive presence. The individual must be disciplined and comfortable with ambiguity, possessing the maturity and capability to interact and influence across multiple levels and organizations internal and external to Visa. 
  • Experience leading a global team is desirable, as is an advanced understanding of banking and payment card and e-payments systems and processes.
What you will need: 
  • Strong understanding of trends and themes in payments and commerce; futurist outlook and passion for technology innovation
  • Experience in the retail bank/consumer cards marketing businesses coupled with at least 8 years of  experience in developing and launching new transactional banking services, debit credit cards, e-payment services and other digital products/services in a financial institution
  • World-class client-facing and presentation skills
  • Strong business acumen and management skills
  • Degree qualified in business and/or technology. Post graduate qualifications highly desirable. Top tier MBA strongly preferred
What will also help:
  • Understanding of Visa business and organization strongly preferred
  • Passion for the transformative power of technology for the good of the world
  • An impressive record of digital products/services delivered from idea through to commercialization
  • Ability to connect the dots between product, design, technology, and strategy to solve complex problems
  • Track record for a proven ability to attract, hire and train top talent 
     
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