Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

By joining one of our teams at Earthport, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Earthport is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network. One of the fastest growing global Fintech businesses the Group also provides tailored FX and payment solutions direct to corporates through its EarthportFX brand.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Earthport and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Earthport as Application Services Analyst, we want to hear from you.

You’re an individual. We’re the team for you. Together, let’s transform the way the world pays

What’s it all about?

In this role you’ll be responsible for the delivery of services & support to business users of the Earthport, Earthport FX & Salesforce application suite. This will include improving the overall stability of applications, reducing the number of application events, allowing users to be more self-sufficient and reducing time spent by third level development teams on support.

The role reports to the Application Services Manager and calls for both technical capability and business understanding.

What we expect of you, day to day.

• Log and execute technical support requests from all areas for Earthport and Earthport FX.
• Ensure that requests are prioritised in accordance with agreed criteria, monitor progress of requests and ensure users and other interested parties are kept informed.
• Execute application configuration and maintenance on the group’s business facing systems.
• Investigate and resolve application errors, data discrepancies and queries and determine appropriate actions to take.
• Make sure all work is carried out and documented in accordance with required standards, methods and procedures.
• Conduct trend analysis to identify technical themes in order to take corrective action to improve performance and to avoid problems from recurring.
• Identify areas where end users or level 1 support can address application issues without the need to escalate. Focus on end user training, documentation & automation of existing tasks. Goal is to reduce amount of support requiring Level 3 services.
• Involvement with the on-boarding of new applications and services.

What we’re after…

• Educated to a degree level or hold equivalent professional experience 
• Experience in providing application support to business users.
• Knowledge of using SQL to investigate & resolve problems.
• Experience working in cross-functional teams.
• Experiencing in providing Salesforce administration tasks.
• Experience working within the financial sector or a payments processing organisation.
• Strong communication & interpersonal skills
• Customer focussed
• Highly motivated & results driven
• Ability to think laterally & problem solve
• Ability to work to deadlines & under pressure

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Earthport is a better place to work and a better business partner to our clients.