Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

By joining one of our teams at Earthport, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Earthport is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network. One of the fastest growing global Fintech businesses the Group also provides tailored FX and payment solutions direct to corporates through its EarthportFX brand.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Earthport and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Earthport as Salesforce Analyst, we want to hear from you.

What’s it all about?

The Salesforce Analyst works as part of the IT Change Delivery team, which is responsible for small to large-scale analysis and transformation across the entirety of the Earthport business through salesforce. An important part of the analyst role involves collaborating with stakeholders across all functions, applying a range of techniques and their own technical expertise and knowledge (as a certified System Administrator and App Builder) to support, maintain and improve business operations.

What we expect of you, day to day.

• Elicit, capture and elaborate detailed User Stories from all areas of the Earthport business.
• Document detailed business requirements where necessary.
• Collaborate with the Salesforce Technical Lead and Development Team during build to ensure the solution meets business needs.
• Work with business unit stakeholders to support implementation, including support for User Acceptance Testing, Training and Business Process documentation.
• Curate and manage the delivery of ‘configuration only’ User Stories to support business unit requests.
• Use your System Admin expertise to provide support and guidance to the Application Services team with day to day platform management and maintenance activities.
• Establish and maintain strong collaborative relationships with stakeholders across the business.
• Host meetings, workshops, training sessions and showcases at all levels of the hierarchy.
• Support Salesforce enablement in Earthport through process development, training and ownership.

What we’re after…

• Salesforce certifications are essential (System Administrator and App Builder as a minimum) with demonstrable experience as a System Administrator.
• Demonstrable Salesforce applied knowledge and hands on configuration experience is essential.
• Successful track record of working with cross-functional teams is essential
• Experience of collaborating with Salesforce developers is a strong advantage
• Demonstrable experience of delivery using Agile frameworks and practices.
• Experience working in the payments, financial services or fintech industries is desirable
• Experience using JIRA and Confluence is highly desirable.

Professional and Personal Skills:

• Possesses excellent planning, problem solving, organisational and issue resolution skills.
• Identifies and understands issues, problems, and opportunities. With the ability and skills to take these through to resolution
• Demonstrates exceptional skills in applying salesforce best practices and configuration principles.
• Aspires to continual self-improvement through training and retrospective assessment of work
• Is results orientated, continues to work toward achievement of goals in the face of obstacles readily integrating changes into work processes and outputs
• Acts independently and with a hands-on approach, taking ownership of their work
• Being able to operate with minimal supervision, using their own initiative

Communication:

• Excellent leadership, interpersonal communication and teamwork skills
• Must have the ability to build and maintain strong relationships with both internal and external stakeholders at varying levels of seniority using a collaborative approach
• Strong written and verbal communication skills including technical writing skills
• Excellent interpersonal skills, strong communication and validation skills

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Earthport is a better place to work and a better business partner to our clients.