As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers. 

You're an Individual. We're the team for you. Together, let's transform the way the world pays

What a Senior Implementation Project Manager does at Visa:This position serves as Project Manager for implementation services provided to Clients (Banks). The role manages the efforts of Visa technical and business resources required to implement new and add-on Visa digital products and services. Responsible for gathering and documenting project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.

Why this is important to Visa. The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.  The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

RESPONSIBILITIES

• Provide project management support to Visa client institutions for digital payment projects and ensure client expectations are exceeded.

• Coordinate directly with client to analyze requirements to implement digital products and services to support the business and formulate implementation solutions.

• Confidently manage client projects in parallel to product developments and a changing landscape.

• Report client project accomplishments and deliverables to management on weekly or monthly basis.

• Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.

• Build a cohesive global workgroup and involve those global workgroups in communications and decision-making.

• Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently and having a professional demeanor.

• Prepare and maintain detailed project plans, status reports, and issues logs.

• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments.

• Assume appropriate decision-making authorities to ensure flawless execution of project objectives.

• Identify opportunities for process improvement to improve team efficiencies and project delivery to clients.

• This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.

EDUCATION

• Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a business analyst, customer support role in software or financial services

KNOWLEDGE / EXPERIENCE

• 5-7 years of Information Technology system knowledge with good understanding of project management, technology and applications

• Candidate is required to interact with stakeholders in US/Singapore hence the ability to speak/write English is a must

• Project management of retail banking, card schemes or new technologies that are applicable to the payment industry

• Good working knowledge of Visa’s payment processing systems including message routing, authorization, clearing & settlement and client connectivity a plus

   

  SKILLS / ABILITIES

• Excellent time management, organization and planning skills a must

• Able to set priorities, influence others, manager client expectations and multi-task under tight deadlines

• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures

• Be able to communicate complex, technical concepts in a focused and well organized manner

• Be able to learn and acquire knowledge in new technologies in keeping step with market developments

• Excellent written and oral communication skills

• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions

• Willingness to take on new challenges, explore new ideas and be flexible with changing priorities

• Orientation towards quality enhancement and process improvement

• Must be able to work on Japan Public Holidays, if required and at hours to support clients in designated country of support.

• This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post production validation.