Senior Director, Sales Training & Enablement

  • Singapore
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Visa University is changing the learning culture at Visa and is becoming an integral part of life at the Company where every employee and client will have access to a wealth of resources to enhance their effectiveness. We are a CEO supported start-up team within a large, global organization. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

The Senior Director, Sales Training & Enablement is a member of Visa University’s Market Learning organization reporting to the Regional Head of Learning and Head of Sales Excellence. This role is responsible for the effective creation, enhancement and delivery of Sales/Client facing (product) training, as well as industry and Visa-specific training. This should encompass content design, facilitating engaging live and virtual training programs and conducting 1:1 coaching to drive performance results.

The ideal candidate is passionate about supporting Sales methodology in a multi-faceted function such as consulting, has advanced experience with the sales life cycle, sales technical elements, consultative selling, financial acumen and payments industry.  This individual should also have experience with generating revenue, create new business and be able to maximize sales leader and salesperson effectiveness.
This role is also responsible for the management and support of Sales trainers.

The ideal candidate is passionate about supporting Sales methodology in a multi-faceted function such as consulting, has advanced experience with the sales life cycle, sales technical elements, consultative selling, financial acumen and payments industry.  This individual should also have experience with generating revenue, create new business and be able to maximize sales leader and salesperson effectiveness.
This role is also responsible for the management and support of Sales trainers.

 

Qualifications

What we expect of you, day to day

  • Uses knowledge of Sales process and methodologies to design, develop, and implement selling-focused learning solutions aligned with business priorities and initiatives to ensure effective delivery and relevance of content
  • Serves as Master Trainer for the Sales College responsible for collecting feedback from senior regional stakeholders on Sales curriculum and provides feedback to the Global Sales college to help evolve centralized curriculum.
  • Contributes to the evolution and application of sales competency models for specific business roles related to selling as well as supporting the development of subject matter experts and VU Faculty
  • Provides coaching and consulting on curriculum/training design and development to develop impactful, regionally tailored content, blended-training and non-training deliverables that will achieve the goals of the Sales organization
  • Provides coaching to Account Executives and Client-facing Sales teams. Creates strategic learning roadmaps for new hires and the ongoing development of existing employees
  • Establishes themselves as a key influencer and subject matter expert by leveraging experience with selling tools, communities and social media platforms that enable learner engagement and connection pre- or post-training sessions.
  • Builds long-term business relationships with various groups within the organization to ensure sellers/client facing roles have the right skills to excel in their job and the support they need - providing the knowledge, coaching, tools and inspiration
  • Builds long-term business relationships with various groups within the organization including Sales, Product/Engineering, and Marketing in order to identify internal experts whose knowledge and skills effectively 
  • Builds a strong knowledge of the business, including internal and external trends, and keeps up to date with Visa’s business, payments industry and regional nuances.
  • Support the ROI strategy for key global initiatives and the collection of regional ROI metrics to support that strategy.
  • Delivers exceptional learning experiences to participants ensuring a minimum NPS of 70 in region, or globally, as required
  • Champions excellence in facilitation and knowledge to deliver content in a simple and effective way while fostering a safe environment to have productive discussions promoting and inspiring a culture of learning that encourages continuous performance improvement, innovation, and learner engagement
  • Collaborates with partners across VU to ensure seamless delivery of programs including ensuring that classes are set up, technology and AV requirements are functioning, capturing attendance and driving attendee completion of feedback.
  • Manages the workload and assignment of Sales and Client facing facilitation across the team.

What we’re after…

  • 15+ years’ experience in sales with increasing responsibility include leading a sales and client facing team and solution selling in the payments sector, managing and coaching sales and client facing
  • facing teams, working closely with clients and driving revenue targets, developing sales training programs in a technology company, working with sales organization(s) to develop educational training solutions to improve sales competencies
  • Passionate about sales and prior sales experience in a worldwide sales organization (e.g. in a technology company)
  • Passionate about training delivery / experience of delivering training and / or presenting and facilitating content to large groups.
  • Deep knowledge of the payments business, preferably Visa’s products and services and regulatory landscape.
  • Knowledge of selling tools (e.g. CRM, Seismic, Mindtickle, Portals), process (e.g. account planning) and skills (e.g. solution/consultative selling, storytelling/communication, white boarding, customer development, opportunity development, selling fundamentals)
  • Strong, polished executive presence and business acumen a must.
  • Experience working with strategic partners and industry and/or regulator subject matter preferred.
  • Passion for teaching and facilitation and providing the best learning experiences for learners.
  • Experience delivering formal or informal learning programs using single channel or blended approaches, including virtual and classroom-based instructor-led training (ILT), peer-to-peer learning, on-the-job learning and eLearning
  • Proven ability to increase learner engagement in course facilitation, social media and communities.
  • Ability to comprehend and translate complex technical concepts into terms that are easy to understand for non-industry audiences in an influential and persuasive manner.
  • Strong communication (written and verbal) and consulting skills.
  • Strong stakeholder management, relationship management and influencing skills at all levels in an organization.
  • Comfortable with ambiguity and rapidly changing content and strategies.
  • Experience quantifying ROI for key initiatives
  • Preferred locations: China, Japan and Singapore and role requires willingness and ability to travel up to 50% as needed to deliver training in the AP region.
  • Fluent English required; additional languages to be added based on regional requirement

 

 

Additional Information

Think you have what it takes?
If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion
Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

 

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