As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. 
 
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Team Summary:

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Revolut Account Manager does at Visa:

As the Revolut Account Manager, you are responsible for leading the Client Services relationship for the Asia Pacific regional Client Services relationship. The role is accountable for the overall operational client relationship in the region, working with the Revolut team, including the global, regional and country teams to deliver against our strategic, operational and partnership objectives. The role is an excellent opportunity to deliver with impact alongside strategically important growth partner. It works to optimise performance, identify and enable key services, capabilities, and acts as a leading client advocate within Visa. This role is an individual contributor at an advanced level, providing dedicated support to Revolut. It dual reports to the head of Asia Pacific Pan Regional Accounts and the Global Client Director for Revolut, working alongside key stakeholders across functions.

You will be accountable for defining the Client Services strategy for Revolut in the region, alongside our clients and internal business partners. This includes managing the operational side of the client relationship, helping to drive performance improvements and identifying and enabling the right services and capabilities to drive growth and optimise the client relationship. In this role, you are expected to:

• Develop trusted partnerships across the client organisation, focusing on operational effectiveness, enablement, support and excellent client service to deliver against Visa’s strategy and the partnership objectives
• Provide client focused, proactive operational account management for Revolut, including ongoing client engagement, monthly operational reviews, participation in quarterly and annual business reviews to ensure timely engagement, accurate reporting and performance
• Direct Revolut’s operational account plan and capability roadmap to deliver the overall strategic relationship goals
• Develop a detailed understanding of Revolut’s global business, operational needs and requirements in order to enable efficient support across markets
• Act as the advocate for Revolut’s operational needs, representing processing and business needs
• Guide changes which may affect Revolut, such as rules, licensing, processing and services
• Provide consultancy for processing, services & initiatives to lead tactical and strategic initiatives; this includes coordinating internal resources to accomplish key objectives, ensuring processing system performance standards are met
• Take responsibility for workflow assignments, taking the initiative to act across borders both internally and externally to resolve problems and meet deadlines
• Be accountable for business or processing incidents, ensuring effective communication and resolution
• Deliver operational and strategic initiatives to clients such as enabling new products, Business Enhancements, business initiatives and education on tools and services
• Demonstrate continuous improvement of performance, cost effectiveness & compliance. Introducing operational best practices and client processing optimisation in delivery of services to clients.
• Be accountable for operational client satisfaction 

What you will need: 

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

• Able to work independently across multiple time zones, take the lead on complex client support and management and demonstrate ability to achieve results as part of a team, including ability to prioritize and multi-task while under deadlines
• Proven ability to think conceptually and strategically across highly-complex business and technical issues
• Understands practical implications of efforts; able to find solutions to address business needs, taking in to account downstream system or operational impacts
• Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels
• Able to effectively communicate at all levels, and be comfortable interacting with Senior Executives &/or other Senior level client and internal contacts
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans
• Excellent time management, organization, and planning skills
• Able to set priorities, influence others, and manage client expectations
• Demonstrate success in customer relationship management
• Excellent verbal, written, presentation and interpersonal skills.
• Demonstrated ability to articulate complex technical terms or processes into business language
• A minimum of 12 years of progressive experience in customer support roles in the financial services, payment industry, software or information services is required

At Visa, your individuality fits right in and we embrace inclusion and diversity of thought. We are committed to creating the kind of workplace where you want to be and we can facilitate a range of flexible working arrangements for you.