Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

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Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

The Visa Strong Customer Authentication (SCA) Solutions Manager (product development) in Risk & Authentication Products will manage and deliver new authentication solutions that will delight our customers and ensure secure and frictionless authentication.  

The role will require hands-on technical product development expertise, strong client and vendor engagement and a business focused and creative approach to problem solving.  The successful candidate will utilize a consultative and solutions oriented approach to client engagements and think strategically about product development.  

The role will involve identifying and developing rules and technology changes needed to optimize authentication performance as well as the delivery of technical guidance on how to integrate Visa’s SCA solutions with clients’ systems and hands on post-sale onboarding technical support.  

In addition, he/she must be able to work across multiple stakeholders, be highly collaborative, bring a structured approach to client engagement and documentation and be able to communicate complex information to both technical and non-technical audiences.

Key accountabilities

• Manage the end to end product development process for Visa Strong Customer Authentication (SCA) Solutions providing both technical and business expertise
• Working across Visa Secure and related other product teams including liaising with HQ product owners, drive the development of new rules, technology changes and policies to ensure Visa SCA solutions deliver the required functionality to be both PSD2 SCA compliant but also to drive improved performance
• Manage business and technical publications to communicate Visa SCA solutions to issuers, acquirers, vendors and merchants
• Support client webinars, Visa meetings, external conferences and industry events with SME knowledge and have the ability to communicate complex technology in an engaging way
• Develop processes to support the Visa SCA solutions, technical integration and onboarding processes
• Develop business cases/revenue projections to support investment requests/priorisation efforts.
• Act as the SCA Solutions lead and SME for clients and Cluster product teams to ensure questions are answered and the team provide ongoing pre and post implementation support
• Drive the deployment and piloting of new SCA Solutions programmes with issuers, acquirers and merchants
• Partner with internal client-facing teams to ensure seamless client transitions, interacting with and influencing all levels of the organization
• Manage multiple customer engagements concurrently
• Provide pre and post-sale technical support, implementation of platform SDKs and APIs, onboarding technical support and test plans

• Bachelor's degree in Business, Information Systems, Computer Science or related technical discipline or commensurate work experience is required.
• Mid-level, relevant client facing technical product management experience and payment industry experience with focus on e-commerce
• Ability to learn, understand, communicate and apply business insight to Authentication technologies as it relates to clients’ businesses
• Be willing and able to get hands-on with technology teams, including code reviews and test case reviews, or deep-dive into user flows with clients.
• Highly collaborative, brings a structured problem-solving approach to client engagements and documentation, and able to focus on finding solutions to problems as they arise
• Understand commercial drivers of products and how they impact client’s business and P&L. Able to proactively identify business opportunities.
• Strong technical troubleshooting skills
• Knowledgeable of authentication solutions/technologies, including security requirements and best practices
• Strong team leadership skills to develop, lead and inspire a highly motivated team
• Outstanding verbal, written, presentation, facilitation, and interaction skills.
• Great time management skills with a strong focus on details and execution.
• Multiple language speakers preferred, but not required