As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Position Summary
The Concierge position is responsible for excellence in delivering an environment where staff and visitors feel welcome and comfortable and are in an optimal situation for them to work and achieve.  The role will work closely with the Group Country Manager (GCM) EA/Supervisor, Portfolio Management, Technology and Human Resources.  The reporting line for this role, will be to the GCM EA/Supervisor.

Actions:  Aligned with Visa’s values and behaviours, how this will be achieved is outlined below. 

Key Attributes: The role of Concierge would have the following strengths.

• Be a Visa Brand Champion with the understanding that you are the first ‘face of Visa’ when people step into the office.
• Be a confident people person with a keen focus on welcoming clients and staff into an energetic environment.  The energy you give is the energy you get back.
• Willing to assist, and provide assistance, without being prompted.
• Have the ability to target any issues and resolve them without fuss.
• Enjoy attention to detail and the ability to be one step ahead, think laterally and consider all scenarios.
• Have a strong knowledge of the environment, tempo of the business, a passion and understanding of what we have created.
• Excellent communication skills – have the ability to liaise with all levels of management, building security, etc.

Role Responsibilities:

• Welcome guests, ensure appropriate arrival registration process is completed and communicate to staff visitors have arrived.
• Ensure the environment is meeting ready – accommodate room set up including equipment, oversee catering deliveries & catering set up.
• Ensure meetings in rooms are kept to time and finish when they should, ensure no ‘walk ins’ on rooms that have already been reserved for another meeting.
• Walk around facility tours for new staff.
• Ensure all meeting zones & common areas are clean, tidy and meeting ready.
• Receive incoming calls, know how to handle general public enquiries, know Visa’s preferred processes for incoming calls.
• Responsible for setup and set-down of Collaboration Area
• Main point of contact for catering and in-house events

Facilities

• Ensure kitchen and reception facilities are sufficiently stocked and regularly cleaned out.
• Provide assistance in overseeing in-house functions and events, work with the event lead and catering team.
• Awareness of security issues, who to contact and procedures to follow in the case of an emergency, i.e. know who the first aid staff are, building security.
• Collect and distribute incoming mail and notify of various courier deliveries.  Oversee outbound mail and DHL/Direct courier bookings.

Expenses

• All expenses pertaining to meeting rooms and kitchen area are reconciled in accordance with the T&E Policy and meet compliance policy, eg., couriers, milk, fruit, flowers, newspapers, sugar, tea, coffee, etc.
• Schedule in-house staff massages.

Compliance

• Ensuring appropriate processes and records are kept, tracking is performed in accordance with local legislation, as well as in compliance with Visa internal standards and procedures.

Other

• Ensure the Concierge handbook is kept up-to-date.  This assists anyone needing to step in and cover the role.

Skills, Experience & Capabilities
Technical

• Previous experience in a concierge or office administrator position.

Digital / Innovation

• Digital savvy – applying your knowledge to the way you work.
• Stay current and up-to-date with latest innovation, digital trends, research, skills, and education.
• Champion bold ideas and new ways of doing things.
• Ask challenging and stretching questions to stimulate innovative thinking.
• Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or external clients.
• Innovate quickly to create results when new, relevant information surfaces.

Values Driven

• Actively promote an environment of inclusion and diversity of thought.
• Communicates openly, honestly and respectfully – ensuring opinions are heard.
• Proactively limit or mitigate unconscious biases when making decisions.

Solution Focused

• Connects the dots and information across the organization to leverage the best of Visa’s technologies, expertise, and solutions.
• Keeps clients’ needs at the forefront of priorities and take action to provide high quality solutions/services that exceed their expectations.
• Make quick, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation.
• Adapt and recognize the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required.
• Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria.
• Encourage others to openly share and build on each other’s new ideas, products or solutions.
• Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating.
• Show openness to new ideas, modifying viewpoints and direction in light of new information.
• Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances.
• Quickly recover from setbacks or failure by viewing as a lesson learned and trying again.