As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams and the Center of Excellence (COE) team which provides expertise in specific industry or functional verticals (Issuer Optimization, Digital, Risk, Business Solutions and Acquiring).

The Visa Consulting and Analytics team is building a Managed Services team to manage a Key Clients customized Visa Infinite Benefits Platform for the Client’s HNW and UHNW Products.  This role is critical in managing the launch of the Benefits Platform Managed Service as well as managing the ongoing support of the benefit platform. 

What a VCA Managed Services Program Manager does at Visa:

Job Scope

The position will lead the Benefits Platform Managed Service and be the point person to all elements (as outlined under job responsibility) of the Customized Benefits Platform. 

Key Responsibilities include (but not limited to) the below:

Benefit Features

• Develop, manage and implement self-service capability for concierge and benefits
• Identify cost saving opportunities (new vendor or T&Cs revision) and implement changes with the vendor in consultation with the vendor.
• Explore feature / benefit enhancement by the Client

Vendor Management

• Work with Corp Controller team on vendor contract management on contract renewal, pricing table updates etc.
• Liaise between the Client and vendor in pricing and contract renewals
• Prepare monthly/weekly portfolio & vendor performance tracking
• Forecast platform vendor budgets and coordinate impacts with the Key Client

Issue Management

• Ongoing Operational Risk and Issue Resolution management
• Manage ongoing promo codes, program briefs and system updates
• Manage weekly issue register with the Client product team and vendors
• Support the Client on training local concierge on benefit bookings

Invoice/Billing Management

• Manage and check all vendor invoices on timely and accurate basis
• Ensure that expenses are within budget and forecast
• Liaise between the Client and vendor before payment is made to vendor
• Payment management including disbursements to Client individual markets
• Audit process with the Client involvement
• Prepare monthly/weekly portfolio & benefit utility tracking report to bill the Client

Why this is important to Visa

The Customized Benefits Platform supports a Key Client who is extremely important to Visa.  Given the customized nature of the cardholder benefits, billing and reporting complexity, the prestigious status of the customers and the overall importance of the client, it is critical that this key resource has end to end oversight across the platform.  

Projects you will be a part of:

• Launching and Leading the Customized Benefits Platform Managed Service, which will have Senior Executive visibility with both Visa and the Key Client.
• This role has the privilege of liaising with numerous departments within Visa (Sourcing, Controllership, Product Solutions, Legal, Sales Support, and Engagement Solutions).

What you will need:

• 8 years+ experience in retail banking/ consumer cards businesses
• Business degree
• Strong understanding of credit products and services
• Project management
• Excellent stakeholder management
• Strong analytical skills and attention to details
• Entrepreneurial with ability to take initiative at work
• Self-driven, team player.
• Excellent written, verbal and presentation skills, coupled with demonstrated negotiation and business development skills

What will also help:

• General payments Industry knowledge or experience
• Ideally worked in project management, product management, vendor management and/or consulting functions
• Previous experience in migration projects a plus
• Familiar with product development lifecycle
• Expert user of Microsoft office tools and data warehouse skill is a strong advantage