As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Manager, Strategy, Business PLanning & Operations will be a member of the NA Merchant Strategy and Business Planning team, which is responsible for regional and vertical-level strategy development and coordination, support and execution of key strategic initiatives, market research and strategic intelligence, as well as operational management and business planning for the overall NA Merchant organization.  The role could be located either in New York, NY or San Francisco, CA

Reporting to the Head of Strategy and Business Planning, this person will work closely with key stakeholders both internal and external to the group and manage key business planning and Sales Enablement responsibilities in addition to supporting strategic initiatives operational needs of the NA Merchant Leadership Team, including the following:

Essential Duties

• Own Sales Enablement, business planning and MIS responsibilities for the NA Merchant group, including:
  • Create and manage all sales / pipeline management reporting and MIS, including executive updates, monthly / quarterly tracking and annual goal progress  
  • Serve as in-house Salesforce SME for NA Merchant group, managing coordination and alignment with North America and global / regional business operations and sales enablement teams
  • Provide regular and ad hoc analytic support for business development planning and strategic initiatives
• Support NA Merchant’s vertical strategies, business development, and key initiatives; help manage the day-to-day project and team activities to meet project goals and timelines
  • Understand client needs and merchant trends, anticipate opportunities and challenges, collect and synthesize AE feedback and recommend proactive measures to support accomplishing group and vertical level targets.
  • Develop rigorous, fact based, quantitative analysis to support recommendations. Ensure strategic and financial soundness and alignment for any recommendations
• Support content development for presentations / conferences / executive reviews / training documents; Communicate recommendations in a clear, concise and impactful way to senior level audience
• Manage the NA Merchant team’s training curriculum and onboarding processes
• Build strong relationships with Senior Visa executives and NA Merchant AE leaders, and be able to influence decisions at the senior level.  

Basic Qualifications

• 4 years of work experience with a Bachelor Degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Preferred Qualifications: 

• 7+ years of business experience, with a strong track record of business planning, operations and / or strategy / product development.
• Knowledge of payment industry products, services and technologies, eCommerce, and mobile payments technology is strongly preferred.
• Experience organizing and managing complex cross-enterprise projects and processes with multiple stakeholders
• Ability to translate analytics, research, client/consumer needs into actionable plans and deliverables
• A willingness to challenge preconceived attitudes and behaviors and shape future thinking
• Strong organizational skills and excellent verbal and written communication skills
• Advanced proficiency in Microsoft Excel and PowerPoint; experience working with databases / MIS

Travel Requirements This position requires the incumbent to travel for work up to 30% of the time.

Mental/Physical Requirements This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

EEO Statement Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.