Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Essential Functions:

The Associate Technical Support Analyst core responsibilities include installation, relocation and de-installation of network equipment and cabling infrastructure within the Visa Data Centers and co-location sites.   

• Perform installation of network and server hardware in critical 7/24 Data Center environments.
• Perform installation of fiber and copper network cabling in support of hardware installs.
• Perform parts replacement support for network hardware failures.
• Perform problem diagnosis of network cabling infrastructure.
• Manage vendors providing network cabling installation services.
• Manage vendors providing hardware support.
• Utilize problem and change management ticketing systems to insure all changes and problems are accurately tracked and resolved.
• Utilize Asset Management and Network documentation tools to manage and track network hardware inventory, locations and status.
• Participate in project meetings as appropriate to understand hardware and cabling infrastructure requirements.
• Provide updates of the physical layout of equipment and cabling infrastructure utilizing Data Center Information Management tools (DCIM).
• Perform moves, adds and changes of hardware and cabling infrastructure in the Data Center environments.

Basic Qualifications:

• Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:

• 2-5 years of experience working with network hardware and network cabling systems.
• Basic understanding of IP networks and network topologies.
• Experience working in large scale/critical Data Center Environments.
• Associate degree in Information Technology or related field or equivalent job experience.
• Experience with fiber and copper cabling systems problem determination.
• Experience with network hardware repair
• Exceptional verbal and written communication skills
• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation.
• Effectively manages difficult or volatile customer situations.
• Problem Solving skills.
• Ability to schedule and prioritize.
• Excellent interpersonal skills.
• Ability to learn new technologies and procedures quickly.
• Ability to communicate effectively with wide variety of users and other technical teams.

Other Required Characteristics

• Results-oriented/self-motivated.
• People-oriented/Team Player.
• Strong interpersonal abilities – must project credibility and integrity.
• Goal seeker.
• Ability to multitask.
• Detail oriented.

This is a night shift on a rotating schedule from 6:30pm to 6:30am. 

Mental/Physical Requirements:

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

• This position requires the incumbent to travel for work >5% of the time.

All your information will be kept confidential according to EEO guidelines.