As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Imagine yourself as part of Visa’s Learning Enablement organization, a team that is responsible for helping to ensure leadership and executive development programs are a differentiator that enable Visa’s leaders to continue positioning the company for growth in the years to come. This affords you with a unique opportunity to work on some of the most highly visible initiatives inside one of the world’s most valuable brands.  The role will allow you to be creative, strategic and impactful. It will also test your ability to thrive under the pressure of intense expectations and a multitude of critical stakeholders, and ultimately be a rock star in a company where industry leadership is the norm.

The Learning Enablement organization is part of Visa University, which under the leadership of our Chief Learning Officer constitutes an integral part of Visa’s Strategy organization and reports to the Executive Vice President of Strategy.

We are a start-up within an established, successful global organization.  We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

Essential Functions: 

Lead large-scale implementations for Visa’s School of Digital Payments (“SDP”) whose aim is to support SDP learning programs and initiatives:

• Translating the program design into an innovative, technologically forward thinking and operational efficient solution that balances things like quality of learning experience and operational cost of delivering
• Lead the IT teams accountable for transformational work occurring within the project team
• Strategic business partner to leadership by transforming strategic goals and priorities into business solutions and then implementing digital solutions coupled with modern and efficient business processes
• Setting a vision for and using your influencing skills to lead technology strategy teammates towards a well-orchestrated and supported program plan that ensures effective launch and implementation.

Innovate and Grow the SDP Product Portfolio: you will have an opportunity to evolve the existing product portfolio and launch new ones. You will leverage your strategic and critical thinking to articulate how the portfolio of solutions you own can evolve into the future.  By leveraging your own knowledge of learning solutions and your vast network, you are able to articulate progressively evolving roadmaps that ensure revenue and learner growth projections are supported for years to come.  Sometimes innovation means completely new ways of thinking and sometimes it means simply delightful tweaks to existing solutions.  You operate on either ends of that spectrum and find joy in doing it.

Act as strategic business partner to Visa University leadership: you will skillfully cultivate and grow key internal and external relationships. You will form and engage in productive partnerships with critical internal stakeholders – product owner(s), trainers and their teams, learning experience designers and regional market heads– to evangelize the work we do, ensure a common understanding of the experience and scale it effectively across the organization. You will be versatile in the work you do in the context of these internal and external relationships: from ensuring buy-in with a senior internal stakeholder, to negotiating a contract with an outside provider and everything in-between.

ABOUT YOU

• You drive the strategy around the design of the platforms in harmony to produce an excellent learner experience.  Purposeful integration and simplicity in creating delightful learning experiences are a hallmark of your record of accomplishment.
• You use years of experience in design thinking, instructional design, learning technologies, product management, data analytics and people leadership to drive change that propels an organization forward.  You believe intrapreneurship is a thing and can easily move between riffing on a new approach to engage fintechs to developing scalable delivery models that attract and deliver on Visa-verified solutions.
• You have extensive prior experience managing and supporting multiple learning technology products and orchestrating their cohesion (includes LXPs, LMSs, content providers, custom platforms).  This could be in support of internal employee needs or external business partner and customer training.
• You are a collaboration expert and successfully can woo a crowd of matrixed stakeholders. You feel deep satisfaction from consensus-building and strive to educate and empower diverse thought partners in your everyday interactions
• You love exploring and prototyping new learner experiences.  This could be through partnerships with suppliers to spearheading a learning hackathon that produces new prototypes for addressing learner needs.
• You have exceptional presentation and communication skills and thrive at delivering clear and concise messages that resonate with all audiences.
• Your way of doing people research is by talking to them (often) and capturing the essence of those connection points
• You do not need all the answers. You are resourceful, relentless and resilient and leverage your skills in asking the right questions to drive disparate resources towards the right answers.  You will be working in a startup-like environment within a matrixed organization, this type of work should energize you
• You live for figuring out how a new platform works – often stress testing its features and advocating for potential new features you think would add additional value.  Leveraging your detail orientation enables you to oversee plans to shape the delivery of a work product and drive large project teams across the finish line
• You have been successful at making work and life balance in harmony while meeting the always-on nature of a global corporation.  Working well under the pressures of a fast-paced organization that is seeking to maintain market dominance for the next 20 years is your speed.
• You have a global mindset – you take genuine interest in other cultures, do not suffer from “HQ syndrome”, and embrace the need to operate with cultural norms and in time zones other than your own

Basic Qualifications 

• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Master’s degree and 12 years of progressive experience, including experience leading transformation initiatives and implementation of new technologies and platforms in the Learning industry, preferably within a professional services firm or similar environment
• Strong knowledge of learning solutions and related business process technologies such as content management, digital/eLearning, virtualization modalities (VR/AR/MR), learning analytics and APIs
• Excellent interpersonal, organizational, presentation, and project management skills related to prioritizing and executing timely deliverables within timeline, scope and budget
• Ability to understand business needs to drive consensus among business leaders to enable transformation and advance strategic priorities while building rapport and fostering a collaborative working environment
• Strong oral and written communication skills, with impeccable customer service skills, positive attitude, and display professionally mature behavior in challenging situations; ability to communicate effectively and work with confidential and sensitive information at all levels of a large, complex organization
• Experience in building and/or architecting a custom learning platform with multiple integration requirements, either in a start-up or corporate environment
• Extensive experience leading large scale implementations that support an external audience

Work Hours

Incumbent must make themselves available during core business hours.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.