As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Preference to have this position filled in Bay Area

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product and Technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new products, services and initiatives into the market.

Within Client Services, the role of the Global Readiness team is to take ownership of a product team’s vision and deliver with excellence for our clients on behalf of Visa. Readiness acts as the liaison between Product and Client Services to engage early and provide input during the design and development stages, including building out implementation and support requirements, and partnering cross-functionally to identify and communicate platform and product roadmap impacts to the client facing support teams to enable our clients’ success.

We are hiring a global Program Manager for the complex and high visibility Numerics Initiative – how Visa is implementing the new ISO standard on BIN length. Our goal is to facilitate a successful and seamless adoption by our clients (issuers, acquirers, processors, merchants and third-party service providers) globally. Visa is additionally taking this opportunity to update its approach to managing the BIN and the related processing numerics that support its transactions in VisaNet and the downstream systems.

This highly visible leader will be instrumental to the success of this multi-faceted, global program that touches upon all functional areas at Visa with impacts to our entire client base. This program is especially complex as it involves managing changes to in-market product portfolios and platforms to accommodate the new standard, requiring customer-centric solutions that do not disrupt commercial operating models. 

The successful candidate will enable our operational client-facing teams to solve real world challenges through establishing a strong program management structure, processes, accountabilities and cross functional partnerships (key stakeholders are across Client Services, Sales, IT, Product and beyond). The successful candidate will excel at managing high priority, complex programs with grace, engagement and drive, within a highly complex, highly matrixed and global teams.  The successful candidate will be equally comfortable with Technology and Operations program management and have a demonstrated client-centric perspective. 

The success of the adoption of the Numerics Initiative will directly affect Visa’s reputation and our positioning as a leader in the industry. This Program Manager will be instrumental in driving the successful adoption of the Numerics Initiative by internal and external clients, reinforcing Visa’s position as an industry leader and innovation company. This is an opportunity to deliver a critical initiative, while also contributing to the structure and foundation of the Client Readiness PMO.  This role will develop best practices that will live beyond this single initiative.  Once Numerics has launched this role will take on new programs of similar complexity and visbility, while continuing to help the Readiness PMO streamline and standardize across portfolios.

KEYS to SUCCESS

The HOW.

• Problem-solver and change agent with ability to identify, implement and iterate on process and program improvements
• Able to influence and partner, drive diverse cross-functional teams toward alignment and ensure ongoing shared understanding
• Self-motivated and highly driven to get things done.  An action-oriented executer who can think concurrently in multiple streams, knows when to be strategic and knows when to be hands on—is able to go deep and wide and knows when to do which.
• Always learning and comfortable with constant change 
• Great listener who can communicate clearly with many types of people. Knows how to ask insightful questions that advance the discussion and impact project planning
• Relationship-builder who understands the need to build inclusive teams across a diverse audience with multiple, matrixed reporting lines
• Client-centric, tech-savvy, well versed in operations, curious, insightful, understands and can translate tech-speak
• Works independently yet collaboratively; acts decisively, escalates effectively and proactively, ensures transparency and objectivity, self manages, with high EQ

The WHAT.

• Owns Program structure, process and delivery of the Numerics roadmap including the comprehensive operational plans, success metrics and dashboard.
• This is a hands on role which includes work stream planning and oversight; project metrics, stakeholder management, issue tracking/prioritization/resolution, and proactive team/stakeholder management and alignment.
• Uses Program dashboard and other formal and informal communication to drive alignment, ensure shared understanding, and avoid surprises
• Owns and maintains all program artifacts, while ensuring they are useful and meaningful. 
• Builds a cohesive team culture, ensuring team has a shared goal and work effectively together
• Ensure project tools are useful, and team members are trained on how to use them
• Develop a strong partnership with the relevant global and regional Client Services, Sales, Product, IT and cross-functional teams. Be the bridge from the Project Management Office to the other working teams to optimize collaboration and identify common needs. Support gathering client-relevant and technical details and data required for client success.
• Serve as an organizational advisor to Core team leads, helping to identify gaps and bolster capabilities, solve problems proactively and real-time, and deliver relevant knowledge.
• Prioritize deliverables, track to KPIs, identify opportunities and provide executive level reporting.
• Own the RAID (Risks, Actions, Issues, Decisions) process through updating logs, reporting progress and communicating implications
• Contribute to building the foundation and maturity of Client Readiness PMO
• Lead ad hoc projects as required within the program, and drive project progress.  
• Attend client meetings as requested.

Basic Qualifications:

• 10 years of work experience with a Bachelor’s Degree or 
• At least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12-15 years of work experience with a Bachelor’s Degree or 
• 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or
• 6+ years of work experience with a PhD
• Advanced proficiency in the use of Microsoft Office and other collaboration tools (Word, Excel, PowerPoint, Visio, Dynamics, Project, SharePoint or equivalent) required.
• Strong analytical abilities with excellent knowledge of project management methodologies and collaborations processes.
• Working knowledge of both Agile and Waterfall development methodologies
• Knowledge of client payment processing and operational environments
• Project Management Professional (PMP) certification is preferred.

Additional information

Work Hours

Candidate must make themselves available during core business hours in the US, with recognition that global nature of role will involve early- and or late-availability at time as well.

Travel Requirements

This position requires the incumbent to travel for work 20% of the time.

Mental/Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.