Regional Merchant & Acquiring Leader - South Eastern Europe

  • Full-time

Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

We are forward planning to recruit for a Regional Merchant & Acquiring Leader (SEE) role to build our existing team. If you think you could support Visa as a Head of Programme Management, we want to hear from you! Our team will be in touch with you to initially explore your skills and experience before a live position becomes available. This way, we have already started to consider you, and assessed your suitability, prior to the recruitment process initiating! – together, let’s make Visa a great place to work.

Job Description

What's it all about?

Visa is searching for a Regional Leader for Merchant & Acquiring Leader supporting partners in South Eastern Europe. As a key member of the Merchant Sales & Solutions team, the selected candidate will bring leadership, vision and creativity to expanding acceptance, growing usage, and partnering with merchants and acquirers to drive solutions in the markets of Turkey, Israel, Cyprus, Malta, Romania, Greece, Slovenia, Croatia and Bulgaria.  

This role will lead the merchant and acquiring team in South Eastern Europe and define, own and drive high-profile, cross functional strategies and plans, and, working in tandem with internal partners, identify and cultivate merchant growth opportunities, engage with key merchants, and develop of merchant business plans, in order to deliver sustainable revenue growth.  

What we expect of you, day to day

Partner with merchants and acquirers– define strategy for and oversee development of strong merchant and acquirer client relationships in South Eastern Europe and identification and secure of new business for South Eastern Europe; build direct relationships with targeted merchants defined for dedicated account coverage to establish ‘Visa preference’

·       Drive positive merchant and acquirer outcomes – establish fluency in all Visa merchant-facing solutions; consultatively identify and prioritise merchant and acquirer needs and crafting customized solutions that drive specific commercial metrics (e.g., merchant business growth, Visa growth) and increase merchant satisfaction with Visa products/ services

·       Optimize merchant investments – identify merchant opportunities that will jointly benefit merchants and Visa (driving sales of Visa core and digital products, develop appropriate business cases and forecasts, advocate for funding, identify and deploy Visa resources to address objectives, track our performance, and use learnings to inform future investment

·       Build and develop merchant & acquiring team – recruit, train, and lead a high-performing team that has a deep understanding of its merchants, acquirers and industries, delivers against Visa and client objectives and drives merchant satisfaction

·       Establish strong internal partnerships – partner with functions across Visa (e.g., sub-regional leadership, marketing, product development, etc.); to collaboratively define responsibilities for various merchant and acquirer outcomes  

Qualifications

What we're after...

·       Experienced, results oriented leader with at least 15+ business experience and a proven track record in managing clients/accounts, developing relationships and sales partnerships, and managing high performing, fast paced teams

·       Exceptional written and verbal communication skills with the ability to establish effective relationships and communicate with all levels of the organization including executive management

·       Exceptional ability to manage & grow internal and external resources and cross functional relationships

·       Proven ability to negotiate business agreements and to enhance existing and develop new business partnerships.

·       Excellent interpersonal skills to work collaboratively across functions and geographies in a complex matrix environment

·       Strong strategic and thought leadership skills

·       Experience with client consulting projects a plus, coupled with solutions-orientated mindset

·       Strong understanding of global payment system a plus

·       Global & entrepreneurial mindset

·       Data management and analytics skills

·       Vertical / segment expertise 

Additional Information

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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