Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as a Commercial Account Manager, we want to hear from you – together, let’s make Visa a great place to work.

What's it all about?

Our Client Engagement function is responsible for driving sales and development of our signature issuing clients in UK & Ireland. By building deep partnerships with our clients, opening up access and offering creative solutions, we are at the forefront of protecting and growing Visa's brand and market share.

We're looking for those of you who are inherently driven to succeed and make a difference. We'll equip you with the very best tools and training so that you can deliver the best results.

Continuous self-development underpins job fulfilment at Visa. If you have the burning desire for self-development, working with us will expose you to challenges and opportunities to hone your skills. We'll provide the right environment and a plethora of top-notch professionals to learn with and from.

The Commercial Account Manager will be an integral member of the Client Engagement Team, building relationships with key client contacts, collaborating cross-functionally within Visa to identify priorities and solutions, plus leading reporting and governance processes for the account.

What we expect of you, day to day.

• You will be managing a product portfolio for a signature account, ensuring our clients are provided appropriate support and excellent service from Visa in UK&I.
• You will build and develop strong relationships with our issuing partner and will be responsible for working with clients to identify new and ongoing requirements, and introduce new products or services.
• Lead the management and industrialisation of best practice account management, including business performance and reporting for client business review meetings.
• Identify commercial insights in order to drive new business and opportunities with assigned clients.
• Support our clients with realising the value of Visa data through appropriate tools and services.
• Analyse and assess market trends.
• You will leverage analytics and dashboards to assess customer performance, identifying issues and opportunities, then working with colleagues to identify priorities for action and recommendations.
• You will lead financial reporting and modeling for our account revenues and incentives, plus lead development of the annual account plan, business reviews, internal account updates and account governance processes.
• You will engage with propositions, finance, contract management, client service, merchant & acquirer sales, innovation consulting and data analytics among other local and regional partners to ensure client needs are understood and solutions are developed.
• Identify client opportunities for new products/services enabling business improvement and growth in line with the clients’ business objectives and priorities.
• Monitor and analyse the performance of client accounts, suggesting ways to develop existing business, improve performance and grow volume.
• You will contribute to the annual business and account plans for your clients, liaising with your counterparts in relation to the product or portfolio.
• Everyone is a leader at Visa as such you will communicate your expertise and specialist knowledge to less experienced members of the team, acting in a mentorship capacity where appropriate.

What we're after...

• Passion and curiosity for financial services, and in particular payments
• Significant experience in key account management role in financial services, payment card, software or information services
• Highly numerate and passionate about data and insights.
• A curious mind-set with a desire to understand the dynamics within the UK payments and banking landscape.
• Adeptness at P&L review, financial modeling, performance metrics and account planning
• Commercial understanding and the aptitude to identify opportunities and proactively propose solutions
• Experience of liaising with and influencing stakeholders at all levels of the business, as well as building and maintaining relationships with external partners
• Strong financial and analytical aptitude with the ability to assess performance vs budget and benchmarks, causal factors, capture insights and apply to business solutions
• Collaborative approach to relationship management and problem solving
• Excellent verbal, written, presentation and interpersonal skills are required
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently
• Bachelor’s degree or equivalent professional experience
• English (professional working proficiency)
• Working knowledge of Microsoft Office.

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.