Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as a Training Manager, Learning Delivery, we want to hear from you – together, let’s make Visa a great place to work.

What's it all about?

The Training Manager is a member of Visa University’s Market Learning organisation reporting to the Europe Director of Learning Delivery and is responsible for the efficient and effective delivery of a variety of training programmes including professional skills, onboarding and leadership for Visa employees. 

The ideal candidate is an individual leader with proven experience in delivering a variety of training programmes to different audiences.. This individual will be regularly facilitating and training and requires a  high level of energy and passion to deliver to a variety of internal teams both in person and virtually to influence and impact Visa’s talent development both in Europe and CEMEA. This role requires strong executive presence and extensive experience facilitating and consulting with executive-level learners. The Training Manager will also help train, certify and work with Visa University SME faculty in order to scale training delivery where possible. 

What we expect of you, day to day...

• Use extensive professional skills across a broad range of business subjects and be able to manage discussions with stakeholder audiences to provide maximum impact.
• Lead by example and role model a passion for best-in-class training delivery. Champion excellence in facilitation and knowledge competence.
• Communicate openly with key stakeholders internally and externally to build deep and trusted partner relationships that have a clear understanding of needs and objectives and a focus on ease of doing business.
• Effectively utilise training delivery to promote and inspire a culture of learning that encourages continuous performance improvement, innovation, and learner engagement.
• Bring an innovative mindset to each training experience and champion new ideas and ways of delivering and engaging learners.
• Collaborate cross-functionally as needed to ensure training materials are updated and training is delivered as One Visa and aligned with common goals.
• Deliver training curriculum of the Visa University Market Learning program, both in person and virtually, against a schedule that will meet learner demands and support organisational goals and priorities.
• Provide pre-class and follow-up support for learner queries as needed in a timely manner.
• Support online forums, communities and social media platforms that enable learner engagement and connection pre- or post-training sessions.
• Engage with the learner population to develop empathy and understanding.
• Identify on an ongoing basis potential learning gaps and/or needs of clients, partners and employees and ensure feedback cross functionally within Visa University.
• Engage cross functionally with subject matter experts to ensure that you stay on top of the latest information and developments in your domain areas.
• Collaborate, as SME and reviewer, with VU Shared Services functions during content development and continuous improvement updates as needed.
• Ensure class evaluations are completed and the highest standards are maintained based on management, stakeholder, and COE standards.
• Actively review the effectiveness and efficiency of deliveries for continuous improvement.
• Work with other Trainers as needed for cross-training purposes.
• Ability to learn new non-client topics quickly and deliver effectively as assigned.

What we’re after...

• Extensive experience in training delivery, mainly professional and soft skills including presentation and communication skills.
• Passion for teaching and facilitation and providing the best learning experiences for learners.
• Ability to deliver learning programs using single channel or blended approaches, including virtual and classroom-based instructor-led training (ILT), peer-to-peer learning, on-the-job learning and e-Learning.
• Proven ability to increase learner engagement in course facilitation, social media and communities.
• Ability to upskill on any given content in a limited time and confidence to come up with innovative ideas in delivery.
• Strong communication (written and verbal) and consulting skills.
• Strong stakeholder management, relationship management and influencing skills at all levels in an organisation.
• Comfortable with ambiguity and rapidly changing content and strategies.
• Willingness and ability to travel as needed to deliver training globally

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.