Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. Our relentless focus on innovation is a catalyst for the rapid growth of digital commerce on any device for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.   

Global Marketing Product Manager

The Visa.com team is looking for a motivated and experienced Product Manager to help us make Visa.com a truly exceptional user experience. The product manager will be a part of the global Visa.com team responsible for the global platform on which we publish over 159 local country sites in 56 languages, reaching over 50 million users each year. The Product Manager will partner with regional and local stakeholders to identify and prioritize key enhancements, and will work closely with our IT teams to build and launch those enhancements. Visa.com is an amazing asset, yet there are significant opportunities to improve the user experience by bringing new, innovative capabilities to the platform. Visa has built a powerhouse brand by being at the forefront of payments technology for over 60 years. The Visa.com team is committed to delivering a site that is worthy of that brand. 

Basic

• 4 years of work experience with a Bachelor's degree or at least 2 years of work experience with an advanced degree (Master's, MBA)

Preferred 

• 6-8 or more years of work experience with a Bachelor's degree / Master's degree preferred.
• Minimum of 5+ years of experience in global product management
• You have prior experience in managing projects using agile methodology and demonstrated ability to successfully manage initiatives in a matrix environment with multiple stakeholders from technology, vendors and various business functions at the global and local levels
• You have prior experience in working with Website content management, preferably Adobe AEM
• Scrum certification, CSM & CSPO preferred.
• You have excellent verbal and written communication. 
• You are proficient in reporting and presenting from high level to details and the ability to assess, synthesize large amounts of content/data related to the program status, issues, risks and dependencies and distill it in crisp clear language that’s appropriate for a variety of audience including executives.
• You have strong analytical, strategic-thinking, problem solving and organizational skills as well as the ability to adapt quickly to changing priorities and requests.
• You are a team player and has demonstrate good collaboration skills to build relationships, gain trust, influence changes at all levels and manage difficult conversations.
• High proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Visio, and SharePoint) as well as collaboration tools such as Microsoft Teams, JIRA and Wiki.
• Good judgement – you know when to escalate and seek help and when to handle things on his/her own.
• You are always willing to go beyond to get things done
• You are optimistic and positive even when things don’t go well as planned and you are the one who is willing to roll up sleeves and bring the workforce together to get things back on track
• You are willing to challenge the status quo and proactively seek for better ways of operating.
• You are a self-starter, willing to go beyond and moving forward even with uncertainty.
• You are a people-oriented person, team player, fun and easy to work with, respect others.
• Occasional travel required.

Essential Functions

Key responsibilities:

• Drive the overall success, product vision, roadmap, prioritization and communication with stakeholders for the visa.com enhancement track.
• Act as the global point of contact for Visa.com platform enhancement requests and make sure that all requests are handled and redirected to the appropriate personnel in a timely manner.
• Lead intake process, develop a thorough understanding of business objectives, determine business value and relevance to visa.com KPI.  Manager stakeholder expectations and communication .
  • Ensure that regional and local stakeholders understand the global priorities and how their priorities fit in (or don’t).
  • Say “no” to some requests without damaging relationships.
• Develop and maintain requirements gathering documentation to guide intake process.
• Document all enhancement requirements properly and prioritize accordingly based on various criteria (i.e.: urgency, importance, scale, IT effort, etc.).
• Make sure that all requirements are properly documented and handed over to IT Product Owner. 
• When applicable, work with the regional digital leads to confirm eligibility and specific regional requirements.
• Ensure strong lines of communication between Stakeholders, Product, and IT.
• Manage engagement with the UX/UI team and ensure that appropriate milestones (and timing) are built into the product development process.
• Provide support in development phase and facilitate communication with stakeholders during UAT and demo processes.
• Work with IT partners to create regular reporting of new capabilities releases and communicate with relevant stakeholders.
• Ensure all project documents including roadmap, sprint planning, release notes are organized and stored properly in Teams for easy access.

Physical Requirements      

This position will be performed in an office setting.   The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment (phones and computers), reach with hands and arms, and bend or lift up to 25 pounds

Candidate must be able to work with resources located in different time zones and accommodate conference calls outside of normal working hours on a weekly basis

Travel Requirements:   The incumbent may be required to travel up to 10%.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law