Integrated Commerce Developer Experience Product Manager

  • Bellevue, WA, USA
  • Full-time

Company Description

Visa has the world’s largest consumer payment transaction data set. We see data on over 100 billion transactions per year from all over the world. We use that data to help our clients in the payment ecosystem grow their businesses and to help consumers access a fast, safe, and rewarding payment experience.

From across the globe, people are increasingly relying on digital payments and mobile technology to use their money any time, make purchases online, transfer funds across borders and access basic financial services. To ensure that payment transactions are secure and reliable, Visa has invested heavily in advanced authentication and fraud prevention technologies, and the company continues to develop and deploy new and innovative programs to fight fraud, enable acceptance, and support consumers. We also invest heavily in helping banks and merchants understand the behavior of their customers so they can bring products and services to market that more effectively meet their customers’ needs.


Job Description

Product Managers are the architects of CyberSource product offerings and the key drivers of product line success and adoption by the merchant and partners. They drive the vision & strategy of the product line and its delivery and execution across the organization. CyberSource is launching innovative new products in the payment space and partners with merchant acquirers around the globe to provide integrated merchant acceptance solutions to merchants of all sizes. Increasingly this payment acceptance is through technology platforms and the integration of their software with the CyberSource payments platform.

The Integrated Commerce Developer Experience Product Manager will help shape the product strategy and product roadmap of the CyberSource Developer Experience, the primary interface to developers and software partners.  Through an industry-leading Developer Center, innovative SDKs and intuitive sample code, we will deliver exceptional developer experiences for CyberSource’ s payment ecosystem of merchants, acquirers and technology partners, to not only accelerate the time to market for payment application development but to empower developers to imagine completely new ways to leverage payments through their applications.  This role will be focused on evolving our experience for developers and partners who need to incorporate a card-present component.


Essential Functions

  • Develop, with product leadership team, the integrated commerce developer experience product roadmap in alignment with business strategy and goals

  • Collaborate and coordinate with the broader product teams to ensure consistency in developer experience across all our APIs, products and services.

  • Engage with technology partners and developer-facing internal organizations, including sales, account management, and customer integration, to understand the partner’s business and technical requirements and use cases.

  • Enhance and improve application development experiences based on usability testing, conversion data, and client feedback

  • Drive change in our client facing teams to leverage the efficiencies of Developer Experience in order to scale platform adoption without a proportional HR expansion.

  • Collaborate with product development engineering and program management organizations to ensure product requirements are translated into working software following the agile process, in a timely manner.

  • Work with Business Operations and Merchant Support teams to develop best in class tools and reporting in support of day to day operations

  • Create User Stories and document product requirements; develop well-formed features specifications and acceptance criteria

  • Quickly resolve customer impacting issues with development teams


Basic Qualifications:

  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree.

Preferred Qualifications:

  • 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.

  • 3-5 years of experience in software and technology product management, including business requirements gathering, use case analysis and user story writing, competitive analysis, value proposition definition, product differentiation, cost/benefit analysis, and product commercialization.

  • Experience in designing and launching web portals including usability testing, feedback channels and a strong plus

  • Knowledge of web-based system integration technologies such as REST, JSON, OAuth, Webhooks is a strong plus

  • Experience in designing and launching developer APIs across different developer channels (web, mobile, POS, etc.) using popular development languages a strong plus

  • Prior experience with card-present payments development is preferred

  • Prior experience in developer engagement and developer evangelism is preferred

  • Ability to work with internal product development and engineering teams to deliver products on schedule and with good quality

  • Familiar with agile software development methodology

  • Strong desire and aptitude to be very hands-on in all stages of a product lifecycle

  • Strong analytical and problem solving abilities; ability to use hard data and metrics to back up assumptions and evaluate outcomes

  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment

  • Outstanding communication and presentation skills

  • Proactive sense of urgency and “can do” attitude

  • More than comfortable in an ambiguous matrixed organization

  • Ability to work independently

Additional Information

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
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