Director, CEMEA Compliance Program Governance

  • Johannesburg, South Africa
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

As a global payments system, Visa maintains a Compliance Program designed to proactively manage legal, regulatory and ethical risks across our business.

This position is responsible for supporting and providing cross regional analysis, program development and reporting to ensure the effective execution of the Compliance Program in the Central Europe, Middle East and Africa (CEMEA) region.

The position supports the Regional Compliance Leader and Regional Compliance Officers by performing risk assessment, completing process and control testing, constructing and analyzing key metrics and compiling reports that contributes to the Compliance Program governance and oversight process. The position is key to ensuring effective risk management, decision-making and review of key processes to meet international standards and the requirements of regulations and laws of the United States as well as countries of the region. These activities include the following areas of risk:

  • Anti-Bribery and Anti-Corruption;

  • Office of Foreign Assets Controls and other Sanctions;

  • Anti-Money Laundering (AML) / Anti-Terrorist Financing (ATF);

  • Data Privacy;

  • Information Security;

  • Anti-Trust and Competitive Intelligence; and

  • Business Conduct and Ethics;

  • Conflicts of Interest; and

  • Prevention of Insider Trading.

Leadership & Responsibilities

Core Responsibilities:

  • Provide overall Compliance Program operational support to the Regional Compliance Officers and Regional Compliance Leader across the CEMEA region in the areas of AML, ATF, Sanctions and Anti-Bribery

  • Complete transaction data analysis of unusual activity cases raised by the Financial Intelligence Analytics Center and co-ordinate assessment, investigations and conclusions in collaboration with the Regional AML/ATF SME and Regional Compliance Officers

  • Review case status updates and ensure actions are maintained on the system of record

  • Develop and maintain the Compliance legal and regulatory obligations library in collaboration with other stakeholders, reflecting and identifying obligations of both Visa Clients in relation to high risk regulated products operating on the Visa network, as well as obligations of Visa as a network operator

  • Develop and maintain the Country Profiles, capturing Visa’s business footprint, employee bases and legal entities, and various country and product risk assessments

  • Capture risk information including regulatory landscape changes from various internal and external sources to maintain country profiles and compile various regional and leadership governance reports

  • Capture Compliance Program risk and performance metrics from various systems and compile various regional and leadership governance reports

  • Capture data and compile a current status report on the Business Scorecard

  • Monitor and maintain the group e-mail account, ensuring responses to the Business are provided in a timely manner

  • Monitor completion status of corporate, regional and tailored training activity and provision of training to new hire employees

  • Design and develop tailored training materials in collaboration with Regional Compliance Officer identified needs

  • Perform selected quality assurance testing of Compliance Program controls and processes including intermediary status and spend documentation transactions and manage responses to the Compliance Risk Management Monitoring and testing team

  • Monitor the completion of Compliance Office Visits and client engagement program, track against the schedule and ensure maintenance of the register by the responsible Regional Compliance Officer

  • Analyze Country Office Visit feedback from employees and provide analysis and drive improvement of materials and content

  • Research allocated Compliance Program related activities and provide analysis, action plans and conclusion

  • Monitor issues captured in the Compliance Issue Management database and work with issue owners to ensure satisfactory conclusion

  • Assist in tracking and reporting of Compliance Program planning, budgeting, forecasting and expense management activities

Collaboration & Communication:

  • Communicate openly. Develop strong and effective internal business partnerships and drive regulatory compliance matters by providing accurate and timely support to the Regional Compliance Officer and Regional Compliance Leader

Enable and Inspire:

  • Ensure understanding of Visa business model, Business strategy, products, processes and controls through ongoing research and dialogue to identify potential or emerging risks and proactively raise them so as to avoid unnecessary exposure and delays to Business activity, and to ensure the Compliance Program remains effective

Excel with Partners:

  • Respond to queries and questions on the Compliance Program, Code of Business Conduct and Ethics and company Policies from the Business, support functions, other control groups

Act Decisively:

  • Raise identified issues and provide necessary information and analysis to enable determination of effective risk mitigation

  • Ensure responses to the Business and other Controls and Support Groups are timely, accurate and appropriate

Risk Assessment:

  • Work with other Control Groups including Legal and Government Engagement to maintain an understanding of the legal and regulatory landscape including the support and maintenance of the legal and regulatory obligations inventory as it applies to Visa

Control Environment:

  • Continually identify opportunities for Compliance Program and operational process efficiencies while ensuring sufficient controls are in place; partner with the Business and other Support and Control functions to drive identified process and control improvements

  • Develop, issue and manage department operational desk instructions to provide consistency in Compliance Program execution across the region

  • Work with Regional Compliance Officers to implement controls related to the Visa Records Retention policies and procedures.

  • Review and analysis of pre-approval requirements for sponsorship events such as Olympics, FIFA and CEMEA Business Council. 

Risk & Control Reporting:

  • Developed and analyze comprehensive reporting including local dashboard of Compliance Program activity, metrics and performance assessment


  • Bachelor's degree or other higher education qualifications required

  • Advanced data analytics skills including

  • Advanced Access and Excel skills

  • Excellent process analysis and process mapping skills including use of Visio

  • Excellent report writing, data interpretation and presentation skills

  • Experience in use of SharePoint, SharePoint Designer, InfoPath and building automated workflow management tools

  • Professional AML/ATF accreditation required

  • Sound knowledge of AML/ATF risks and typologies

  • Experience in risk and regulatory research

  • Experience in risk assessment, control assessment and residual risk assessment

  • ICA Diploma in Governance, Risk & Compliance or similar qualification will be an added advantage

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