Senior or Principal Product Manager, Account Level Management Core Products

  • Foster City, CA, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

ALM is a global product that enables spend-based product qualification and card fees/rebates to support Visa’s card product requirements and custom issuer deals.  ALM supports various Visa services, including Account Level Processing (ALP), also known as Account for Life, by assigning cardholders a single account number that remains the same even as the underlying card products change.  This enables issuers to offer their customers different levels of card benefits while cardholders get a consistent experience of a single account number.  It also supports card linking services to aggregate spend for interchange qualification, supports replacement of lost/stolen cards and enables linking cards belonging to a single household or business which can be used to identify primary cardholder or authorized users.  Card linking services are used across other Visa systems to enable user authentication, provide insight into cardholder risk factors and can be customized for other uses. ALM also provides extensive portfolio analysis services to gain insight into payment volume and portfolio profitability for decision support. This group works with various global cross-functional internal stakeholders including Product Office, Account Executives, Client Support, Pricing, Analytics,Technology and many others.

Visa's Issuer and Consumer Payments Solution organization is seeking a Senior or Principal Product Manager to help drive the development and management of an innovative product that enables Visa to realize long-term organizational objectives. The position will partner with product teams, technology and others to support client onboarding and management of product solutions that ensure the most effective utilization of Visa's global payment solutions.

Essential Functions

  • Coordinate platform product development activities in line with the platform’s strategy, roadmap priorities and business needs to ensure platform reliability.

  • Collaborate with Technology and cross-functional partners to understand product delivery milestones, timelines and release plans.

  • Coordinate various production and development activities across the team to assist in managing milestones and expectations; including User Acceptance Testing (UAT) activities.

  • Define product requirements and detailed use cases based on new enhancements or changing system functionality. Assist in the planning and design of integrating new enhancements into the platform.

  • Partner and collaborate with stakeholders to communicate system changes and impacts of the platform to ensure a clear understanding of the requirements across all global stakeholders.

  • Evaluate product designs; design and execute test cases to validate that platform changes meet business objectives.

  • Support fiscal planning activities, management business reviews and updates on project status to management.

  • Manage process improvement initiatives to enhance existing business processes and to engage stakeholders from other teams across Visa.

  • Coordinate and assist in making updates to new and existing product documentation to incorporate changes in system functionality.

  • Organize and manage team meetings to ensure team is aligned and collaborating effectively.


  • The candidate will interact with various levels of management across the organization as well as with external clients and will have close working relationship with the ALM team.

  • Strong leadership and interpersonal skills are required as cross-functional projects occur on a regular basis.

  • Must demonstrate well-developed interpersonal, organizational, and communication skills.

  • Operates with minimal supervision and able to make informed, well-reasoned decisions independently.

  • Thrives on an environment that is fast-paced, rapidly changing, and customer service-oriented.

  • Eager and flexible to take on new responsibilities as team dynamics change over time.

TRAVEL REQUIREMENT: This position requires the incumbent to travel for work up to 5-10% of the time.



5 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)


  • Business or Computer Science, Masters Degree or equivalent with 6+ years experience in solution delivery and process management in a cross functional organization.

  • Experience working closely with a technology team across all aspects of the product development lifecycle is required.

  • Experience in delivering products and solutions in an agile development environment.

  • Ability to write effective product requirements including detailed use cases.

  • Strong interpersonal and communication skills and the ability to work collaboratively with others in global cross-functional teams.

  • Strong negotiation skills across diverse audiences; can successfully advocate both business-facing and IT technology solutions.

  • Strong written and verbal communication skills including presentation delivery.

  • High level of organization and attention to detail.

  • Flexibility in the face of changing priorities and demanding clients.

  • Ability to contribute new ideas and find solutions to business challenges while delivering top-quality customer service.

  • Demonstrated expertise/power user in MS Office (Excel, PowerPoint, Project and Word) and experience with SharePoint and MS Teams.

  • Strong analytical, data assessment and query skills.

  • Strong understanding of payments industry is a big plus.

  • Understanding of current technology trends in the payments industry is preferred.

Additional Information

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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