At CyberSource we build the tools that helps businesses turn their ideas into reality. All across the globe merchants look to CyberSource for tools, knowledge and a passion for making payment acceptance safe, fast and easy. We are on an exciting growth journey and we are looking  for individuals who echo our client obsession, enjoy delivering great technology (at a global scale) and creating success. 

We started this business when the internet was just learning how to walk…now that it’s running at lightning speed, we’re excited about building the next generation of tools that will make starting or growing a company as easy as pie. And, we’re Visa…which makes it fantastic to scale with us since we’re already the #1 payments company in the world. We couldn’t do this without our people. That is at our core. It is our employees’ passion, initiative, creativity and innovation that drives our success and the success of every client we work with. #1 company=best in class talent. 

Come join us!

Position Summary

This role is responsible for delivering building and growing CYBS/Visa business with one of Visa’s largest clients. Key to this is ensuring the successful delivery of the digital transformation programme agreed between CYBS/Visa and the Tier 1 Bank. This position is responsible for strategic and tactical orchestration of all aspects of the client relationship, with ultimate accountability for the longevity and profitability of the engagement.  While the position is focused on this client’s transformation programme within their acquiring business, the successful candidate will have significant influence on Visa’s overall relationship with the client.  The position will lead a cross-functional team of internal partners and will work closely with executives of the client to create value for both Visa/CYBS and the client.  She/He will have direct supervisory responsibilities for a core team, and “dotted line” influence over a much broader range of resources.

Primary Responsibilities

• Delivering on the transformation programme agreed between CyberSource/Visa and the Tier1 Bank to time and budget
• Responsible for the growth, profitability, performance and operation of the CyberSource Platform for one of Visa’s largest and most complex UK Financial Institution clients
• Acting as the internal general manager of the account, fully accountable to senior management for the related P&L, and day to day operations
• Partnering closely with executives at the client to drive merchant acquisition, growth in payment volume, adoption of value added services, a dedicated product roadmap, and operational elements related to the CyberSource platform for the client’s acquiring business
• Developing and tracking a series of financial and operational KPIs that CyberSource/Visa and the client agree are central to gauging the success of the programme and the operation
• Acting as the internal SME and evangelist of the business within executive ranks of CyberSource/Visa and the client
• Strategising and implementing, with the client, innovative solutions that drive the client’s strategic priorities
• Providing leadership and influence over internal/external team comprised of sales, product development, project management, business development, marketing, client services, and operations
• Ensuring this deployment aligns with similar deployments across the globe and maximises re-use
• Demonstrating leadership in setting payments strategy in partnership with the client and in association with internal CyberSource/Visa stakeholders
• Providing strategic vision and foresight that translates into product/service definition, in advance of the client's recognition of need
• Demonstrating ability to liaise with marketing and product to influence priorities of new product/services and/or penetration of existing product/services that bring value and embraced by the client
• Leading a world-class account team (both direct and matrix) and organize it as a cohesive entity to pursue a range of business opportunities over the short and long term.
• Analysing and carefully monitoring on an ongoing basis market trends, activities and competitor actions to enable the account team to develop and implement pre-emptive strategies and plans for the client
• Acting as a change agent with the client with regard to a digital first mindset and innovation
• Relaying deep insights regarding merchant trends and needs to the client

Key Selection Criteria

• Proven track record of delivering complex digital transformation programmes
• Proven comfort and agility in operating within a fast-paced, start-up environment
• Deep experience in a sales-oriented culture, preferably linked to FinTech, software or acquiring services
• Demonstrated cross-functional competence, having lead teams across functional areas
• Posture toward consultative selling to win new business opportunities
• Experience maintaining share of client’s business by identifying and selling new product, marketing and innovative technology opportunities
• Apply financial analyses to evaluate business opportunities and make strategic choices
• Results orientation, having a clear, positive direct impact on business performance.
• Enthusiastic, evangelical support of the organisation and influence others to commit to its mission and vision
• Strong understanding of Acquirer’s and Merchant’s needs
• Curiosity with regard to technology and digital enablement
• Make timely decisions, balancing analysis with decisiveness
• Clearly define complex issues despite incomplete or ambiguous information.
• Recognize key interrelationships and patterns among a variety of problems and issues
• Develop a highly motivated, cohesive and productive team in a matrix environment to deliver results for the company
• Create a climate that inspires development and in which risk taking in pursuit of learning is valued
• A calm demeanor, and ability to combine work ethic with a sense of humor

Expected Experience

• Proven track record with related sales and management experience in the payments or technology industry or similar experience in consulting
• Experience leading and delivering complex digital transformation programmes
• University degree required; MBA preferred
• Strong knowledge of payment products in general, and merchant acquiring specifically
• Demonstrated track record of planning, managing and closing a complex, competitive sales effort
• Foundational understanding of direct and indirect software/FinTech sales motions
• Proven ability to create strategic solutions ( product/business development, marketing, and/or technology solutions) and implement them to drive top line results
• Proven ability to implement strategic initiatives, policies and operational decisions
• A track record in leading high performance teams
• Excellent written and verbal communication skills with the ability to establish effective relationships with all levels including executive management
• Executive presence and ability to communicate with and influence C-level leadership
• Exceptional ability to manage & grow internal and external resources and cross functional relationships
• Ability to negotiate business agreements and to enhance existing and develop new business partnerships

CyberSource is an equal opportunities employer. We are strongly committed to equal opportunity and strive to align fully with equal employment laws, ordinances and regulations for all applicants and employees. A place where everyone is accepted everywhere. That is our vision, and our passion. We believe that when each of us are empowered to discover our true potential, what we can do together is limitless.

This position is designed for those individuals who are currently in their second year of university study and who require an industrial placement for their next academic year; the placement will be for 12 months minimum. All applicants must be an EU citizen or possess a current UK work permit/Visa and be eligible to take up full time & permanent employment.