Sr Director Operations

  • Arlington, VA, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. As a result, Visa has the world’s largest consumer payment transaction data set. Beyond transaction data, we also have the greatest behavior data set on the planet. Our Data, Security & Identity Product Team (DSIP) is just one team at Visa that creates products to use this data to drive better outcomes for consumers, clients and economies.

Visa has invested heavily in advanced authentication and fraud prevention technologies, and the company continues to develop and deploy new and innovative programs to fight fraud, enable acceptance, and support consumers. This foundational set of investments, allows us to also deliver products to help clients (issuing banks, acquirers, and merchants) optimize their business beyond payments. We enable them to understand the behavior of their customers so they can bring products and services to market that more effectively meet their customers’ needs.

 The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. Our Company is a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Our team is at the forefront of leading our Company’s efforts to ultimately deepen our partnerships with our clients while producing real business outcomes for them.

  • Are you a proactive problem solvers?

  • Are you a natural challenger of status quo?

  • Are you inspired to ideate new ways for the business to create value for clients, to enable and inspire our partners to do the same?

If so, join us!

Job Description

We are seeking a Senior Director of Operations who can drive operational performance, in a complex, matrixed environment, knows how to handle working with a diverse group of senior leaders and can lead and inspire a direct reporting team of up to 2 analysts.

The position can be based in Arlington, Va, Foster City, CA or remote. This Sr. Director will be a key leader on the Integration, Operations & Strategy (IOS) team in support of the Data, Security & Identity Products (DSIP) team. This team aligns with the Business Strategy & Operations function within the Product organization at Visa.

Business Strategy and Operations focuses on defining and driving strategic, operational, and organizational improvements across Visa Product Group. Activities may include, but are not limited to:

  • leading organizational planning, reporting, and employee engagement;

  • determining and fixing accountability for critical people and business processes throughout the organization; and

  • leading cross-product improvements / efforts such as business continuity planning, business risk analysis, and compliance / audit adherence.

The Integration, Operations, & Strategy (IOS) team within DSIP is a new team and has the following objectives:

  1. Establish operational disciplines

  2. Enable DSIP to generate future growth

  3. Support DSIP to execute on strategy

  4. Integrate Data, Security, Identity & Cardinal teams into 1 winning organization

  5. Support DSIP on all strategic projects & initiatives

The objectives #1& #2 above are specific to this role.

More detail on responsibilities for this role:

  1. Establish operational disciplines

    • Identify the right set of operational metrics that will

      • link to strategy and goals

      • enable leaders to have visibility they will need to manage effectively

      • enable the teams to understand how their products are performing to apply corrective actions in a timely fashion

    • Measure, monitor and communicate performance against these metrics to enable leadership to act quickly & decisively

    • Find opportunities to automate, and increase efficiency of reporting activities across DSIP

      • E.g. create and automate repeatable analyses or enable self-service for teams to access and digest their performance metrics

  2. Enable DSIP to generate future growth

    • Collaborate with Sr Director of Strategy & Integration to link established set of operational metrics to strategy and goals for FY20 and beyond

  3. Manage a team of 1-2 analysts to support the recurring reporting that occurs – weekly, monthly, quarterly, and on demand

  4. Must be able to apply critical thinking skills to understand the root of the problem and being able to communicate this across the organization; be hypothesis driven

  5. Build models and oversee  others’ model building and is able to sanity check and identify errors; and explain to analyses to non-analytical team members

  6. Collaboration - work cross functionally with internal and external stakeholders

  7. Influence without authority & mobilize resources to drive activities to timely closure


  • Required Work Experience: 12 years of work experience with a Bachelor’s Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD

  • Preferred Work Experience: 15-18 years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD or PhD)

  • Have 15+ years of experience in a fast-paced environment navigating ambiguity successfully, handling multiple tasks at once

  • Problem solver that can connect consistently connect dots across multiple workstreams

  • Consistently challenge status quo to ensure overall better outcomes

  • Believer that we can create lasting, better outcomes for our stakeholders across the globe

  • You are self-motivated and highly driven. You may have run your own company or aspire to someday. You have get-things-done DNA.

  • Commercially astute with experience of working in a global matrix organization with the ability to navigate complex structures; You have great judgement and show grace under pressure

  • You are trusted by senior leaders who come to you find out “what is really going on.”  You have the perspective and understand what senior leaders are solving for and you are not afraid to be honest – even if reality is not the favored view.

  • Demonstrated ability to make timely decisions, balancing analysis with decisiveness

  • Demonstrated intellectual and analytical rigor, strong attention to details and excellent business writing, verbal communication, and presentation skills

  • Has a natural curiosity to analyze and understand what is going on “behind the numbers” and ability to distill complexity into easy to digest presentations

Additional Information

Essential Functions:

  • Lead organizational planning, reporting, and employee engagement;

  • Determine and fix accountability for critical people and business processes throughout the organization; and

  • Lead cross-product improvements / efforts such as business continuity planning, business risk analysis, and compliance / audit adherence.

  • Establish operational disciplines

  • Enable DSIP to generate future growth

Work Hours:

  • Incumbent must make themselves available to support time zones from other regions on an as needed basis

Travel Requirements:

  • This position requires the incumbent to travel for work 5% of the time.

Physical Requirements: ​​​​​​

  • This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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