Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be. 

This position is for  Denver, CO locations.

The DPS Coverage Analyst is responsible for the support of the Visa HP Non-Stop systems and associated payments applications in a multi-datacenter and multi-processing environment. They are responsible for second level problem determination and recovery of the Tandem Debit systems. 

The DPS Coverage Analyst will facilitate problem situations with the appropriate management, support groups and service partners as required and is responsible for tracking progress and final resolution implementation.  
  
Essential Functions: 

• Provide second level support for all Tandem Debit applications, products and services – including debit, prepaid and risk lines of business. 

• Provide second level support for CAPS/HAPS debit applications which are Java/Linux based.

• Works closely with service partners such as DPS Operations, Tandem Online Development & Application Support teams to ensure all Tandem related services are operational. 

• Ongoing/Proactive analysis of HP Non-Stop Debit Systems and applications to detect potential problems.  

• When necessary makes preventive corrections and works with Engineering, Development and Application Configuration groups to implement long-term corrective measures.  

• Coordinate and provide support to all Tandem implementations.  

• 24x7x365 Coverage, including ability to work nightshifts as required 

Basic Qualifications

•  2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• Preferred 3-5 years’ experience with payments applications such as Connex Advantage or ACI Base24. 

• Experience with Java/J2EE and Unix/Linux based applications.

• Experience with back-end technologies such as J2EE, JDBC, JMS, Spring, Hibernate, JMX and MBeans and NoSQL DB.

• Working knowledge of SQL (preferred SQL/MP or SQL/MX). 

• Programming experience preferred – TAL, C or TACL. 

• Experience with Golden Gate or similar data replication product desired. 

• Experience with ISO 8583 messaging, ATM driving, or POS transactions would be well suited. 

• Candidate should be comfortable communicating with technical and non-technical peer groups, including Account Management, Client Services, and other technical platform and application support groups. 

• Good written and verbal communication skills required. 

• Familiar with ITIL or similar framework – this is a highly audited highly regulated industry where process plays a crucial role in our day to day operations. 

WORK HOURS

We are 24x7 support team. Candidate should be flexible to work regular shift or afternoon shift and the weekly on-call model.

Travel Required:

• Incumbent will be expected to travel less than 5%

Physical Requirements:

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.