- London, UK
The Cardinal Commerce Global Customer Services team (GCS) is dedicated to ensuring an excellent Customer experience throughout the design, implementation and ongoing support of our authentication and data solutions, which we offer to both merchants and issuers alike.
In today’s constantly evolving payment technology & authentication landscape, a successful Solution Engineer is a subject matter expert who has the capability to guide our customers through understanding and implementing complex browser and native application (SDK) authentication flows. As the ecosystem continues to change and as new regulations are implemented, it’s imperative that we have well equipped Solution Engineers who are market focused, solution driven, and understand both the business and technical implications of how these technologies are deployed.
As a Solution Engineer, you will be responsible for assisting Clients understand, compare and contrast the solutions that are available for integrating Cardinal’s Authentication Solutions for EMV 3DS. You will work side by side with sales, business development, and/or account management teams to ensure the client and their technology team understands all the technical aspects, requirements and final solution design for the Client.
In this role, you are expected to:
Work with the Client’s technical team to define how the product will be deployed
Manage RFI/RFP requests and contracting processes, standardize best practices, and establish SLAs to drive rapid cycle times and maximum opportunity conversion to support sales efforts
Partner with our internal client-facing teams to ensure seamless client transitions, interacting with and influencing all levels of the organization, including senior executives
Be able to expertly present Cardinal’s solutions in a manner that enables the client to understand how our solutions integrate and are supported
Manage multiple customer engagements concurrently
Complete Solution design documentation for various Cardinal products and Services
At Visa we are passionate to offer our employees compelling career growth opportunities. As such, even if you don’t have experience of this function there could be skills or experiences which would transfer well.
For this role the key skills required are:
Extensive experience of successful technical support and/or relationship management experience
High degree of proficiency in MS Office (Word, PowerPoint, Excel)
Ability to work in a virtual environment while travelling; i.e. solid time management, organization, negotiation and influence skills
Proven analytical and decision-making abilities
Able to proactively identify business opportunities and persuasively influence both internal and external constituents
Superior teamwork, interpersonal and communication skills
Developed information seeking skills and ability to communicate for results
Advance negotiation, influencing and collaboration skills
Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
Demonstrated strong project leadership capabilities
Ability to translate technical communications from engineers into client facing material
Strong organization skills including resolution management and follow up
Experience in owning and defining business processes in a technology company
Bachelor's degree from an accredited college or University, within a Business, Finance or Technology discipline preferred
What will also help:
Payments industry knowledge
Experience working in fast paced, high-growth start up environments a plus
High degree of proficiency in Salesforce preferred