Client Delivery Analyst, Consumer Products

  • Full-time
  • Job Family Group: Product Development

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The role holder is responsible for forecasting, analyzing and tracking Product plans and initiatives to support the strategic development of Visa’s business in West & Central Africa covering initiatives related to Core Consumer Products (Debit, Credit, Prepaid) across markets in West & Central Africa, including Data Products, digital offerings and innovations. The candidate plays an important role in improving business performance through supporting and promoting the use of data to inform business decisions and drive CEMEA Product strategies

  • Work with Visa’s clients and Business Development teams in West & Central Africa to ensure the product requirements of clients and Visa cardholders are clearly understood and prioritized
  • Drive product-related and strategic initiatives with Visa’s clients, in collaboration with Business Development, Marketing and other functional teams
  • Pro-actively identify opportunities for growth and/or improvement
  • Provide input to new business opportunities and formal proposals (e.g. RFP’s)
  • Reconciles plans with actual financial performance on a monthly basis and prepares regular management reports on results
  • Builds and maintains strong and timely MIS/dashboards to the Product team to contribute to the analysis of performance on key metrics to identify areas of focus/opportunity/growth and profitability
  • Contributes to robust business cases and optimized product investments through review, analysis and challenge to ensure business assumptions are valid 
  • Applies analytics to business problems, interpreting and distributing results
  • Contributes to maintain a robust control environment in terms of data protection, quality standards, compliance with benchmarking and disclosure rules
  • Communicate and generate support for recommendations among business leaders across the region
  • Provide frameworks and perspectives relevant to business objectives
  • Work with minimal direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to regional management
  • Prepare regular management reporting and presentation documents
  • Work with vendors and cross-functional teams to manage local benefit platforms in selected West & Central African markets, including vendor management, communication and client engagement.
  • In cases where new products or capabilities are deployed in selected West & Central African markets, play an active role in understanding requirements and developing solutions

Qualifications

  • Strong academic credentials, with relevant degree in Finance/Business
  • Post-graduate qualification will be advantageous, but not an absolute requirement
  • At least 5 years’ experience with a minimum of 3 years involved in Business Planning, payments, banking or financial services
  • Experience in product management, and/or marketing management
  • Must be team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
  • Working knowledge of financial analysis, data analytics
  • Experience and knowledge of the cards and payments
  • Analytical skills with ability to solve complex problems and execute on solutions
  • High degree of proficiency in Excel
  • Excellent project management skills, comfortable performing multi-faceted projects in conjunction with day to day activities
  • Relationship management skills
  • Experience in presenting ideas and thoughts to senior level leaders
  • Strong business sense with ability to understand multi-dimensional business problems and develop innovative and practical solutions to deliver superior business results
  • Proven skills in translating analytics output to actionable recommendations, and delivery
  • Strong project management  and execution skills

 

Business

  • Good networker with experience at senior levels
  • Strong conceptualization and problem solving skills
  • Superior people skills
  • Good analytical skills
  • Strong relationship management skills
  • Entrepreneurial skills and ability to take initiative

Additional Information

Candidate must be fluent in French and English; and willing to travel to Clients

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