As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Dean of the Payments College is a member of the leadership team of the School of Digital Payments (SDP) within Visa University. Our vision is to make Visa University the place everyone everywhere goes to learn about payments. We are looking for innovative intrapreneurs who are passionate about payments and the impact educating others about the industry and Visa’s place in it can have on individuals, businesses and economies globally.

Essential Functions: 

• Design the strategic product and content roadmap for the Fraud and Operations sections of the Payments Curriculum Library.
• Leverage a human-centered design process to better understand our existing and new key external audiences and validate hypotheses of potential learning products that will help deepen partnerships with our clients, and expand access to merchants, developers, fintechs and other new partners in the payments ecosystem.
• Conduct broad discovery, including deep quantitative and qualitative analysis of our end users, and input from senior stakeholders, then synthesize learnings into concise problem or opportunity statement to ensure learning experiences we develop drive end user engagement and business results.
• Ideate solutions in partnership with other SDP Product leads and the business
• Direct the development of learning prototypes and engage in the testing and iteration process to ensure quality products.
• Leverage SDP go-to-market best practices to manage and optimize beginning-to-end lifecycle of learning product offerings.
• Leverage data to evolve products ensuring they remain relevant and optimized over time.
• Develop, with the support of Visa University Production team members and vendors, the content modules in self-directed, vILT and ILT formats.
• Partner with the SDP Credential Product Strategist to determine assessment and evaluation approaches where appropriate.
• Organize content-area-specific stakeholder advisory committees to gather input, gain buy-in and recruit/organize subject-matter-expert engagement.
• Stay abreast of relevant trends in the payments industry, competitive intelligence and learning industry best practices to guide product and commercial strategies.
• This role will also have 25% responsibility for supporting the design and development of Visa University’s Leadership College offerings.

Basic Qualifications:

• 12 years of work experience with a Bachelor’s Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15-18 years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD or PhD)
• 15+ years’ experience in digital payments 
• Understanding of the key roles in the payments ecosystem, including but not limited to, Product/Portfolio Management, Risk, Operations, Fraud, Disputes, Cybersecurity
• Knowledge of how Visa operates and which teams/people are responsible for what
• Experience leading product development in a commercial organization
• Excellent collaboration skills with proven experience in building stakeholder trust and influencing at all levels of an organization, both cross functionally and cross culturally
• Strong attention to detail and ability to handle shifting priorities and multiple projects simultaneously
• Excellent written and verbal communication required with emphasis on strong listening skills
• Strong analytical and creative problem solving skills a must

Work Hours

Incumbent must make themselves available during core business hours.

Travel Requirements

Location is flexible.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.