Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network. One of the fastest growing global Fintech businesses the Group also provides tailored FX and payment solutions direct to corporates through its EarthportFX brand.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Change Analyst, we want to hear from you.

You’re an individual. We’re the team for you. Together, let’s transform the way the world pays.

What’s it all about?

At the heart of Visa lies a secure, global payments processing network that for 40 years has empowered people, businesses and governments in 200 countries. The Organisation is amid profound change, enabling us to innovate, transform and refresh the ways of working together with our technology assets to set the foundation for the next several decades. Recently acquired, the Visa Payments Limited service provides clients with access to a global payment network, maintaining local banking partnerships, through which client business is settled directly via local clearing to banked beneficiaries in over 87 countries. 

As a result, the Visa Payments Limited team are building exciting new business capabilities to the Visa Network which will form a major element of Visa’s future global payment network. This will enable Visa for growth by driving deeper relationships with clients, expanding access to Visa technology platforms, and enabling product innovation.

The Operational Change Analyst plays a key role in Operational Change Team, supporting the development and tactical execution of operational change initiatives, including readiness/impact assessments, stakeholder analysis, communications & engagement, process improvement, training, and other activities supporting change adoption of new technology, processes, and organization changes related to the Transformation and then into a Business-As-Usual mode. The Analyst will work closely with project teams, organisation divisions, key stakeholders, and staff across the company to drive successful organizational/personal transitions from current state to future state

What we expect of you, day to day.

• Contribute to the development of the Change team through sharing knowledge and adding to best practice Change approach
• Support the Operations Team in ensuring the framework for change impact assessment and readiness governance is implemented and embedded effectively
• Deliver all relevant activities within the remit of the central change team within the business readiness process
• Develop a detailed understanding of the change impacts across all relevant functional teams
• Understand the wider change impacts across all other respective areas and streams and produce management information that accurately reflects the size and scale of change
• Attend and facilitate desk-based and workshop activity to capture change impacts and business readiness interventions
• Work with functional experts and change teams to undertake and support the detailed change impact investigations and assessments
• Support the functional teams in developing sound business readiness plans
• Assist functional areas execute all activities required to support the business readiness delivery across all impacted functional teams in accordance with the agreed business readiness governance framework and federated model
• Work with wider change team to support the consolidation of all functional business readiness plans centrally to provide a program-wide view of change, highlighting cross-functional dependencies and risks
• Establish and manage the total picture of people risks, dependencies, issues and capability requirements for any change
• Work with other program teams to ensure their deliverables support the evolving requirements of business readiness (e.g. Co-existence, Testing etc)
• Quality assure information produced, drive consistency of process, ensure lessons are shared and efficiencies realised in delivery across directorates
• Support accurate stage go/no-go decisions by demonstrating a good understanding of change deliverables and milestone entry criteria and establishing effective relationships with functional change and business leads
• Create communication plan for assigned projects and ensure user comms, training guides, are produced and distributed
• Oversight of the entire change process within Operations in to BAU, to include scoping, design, testing, delivery & execution, warranty and handover into BAU
• Act as the SME for the Operations teams within the various workstream
• Plan and manage operational changes efficiently and effectively
• Production of good-quality documentation and training about services

What we’re after…

• Experience in dedicated change analyst roles at a large-scale organisation or management consulting firm, developing and executing change management strategies and activities to drive awareness and adoption
• Experience with large-scale digital/system transformations
• Excellent skills in drafting presentations, reports, communications, and other deliverables
• Ability to establish and maintain strong relationships and work collaboratively with and through others
• Flexible, agile, and able to work in ambiguous situations and on multiple, varied tasks
• Problem solving and root cause identification skills
• Ability to innovate and think out-of-the box
• Ability to work in a collaborative environment
• Ability to work under pressure, both in terms of deliverable deadlines, but also in terms of communication with managers and resources under difficult situations and deadlines
• Bachelor's Degree or equivalent professional experience 
• Change Management certification (Prosci, CMAP, etc.)- desirable
• Highly proficient in using Microsoft Office suite, particularly Word, Visio and Excel essential
• Experience of Agile development methodologies is essential

 Communication Skills:

• Excellent interpersonal communication and teamwork skills and the ability to build and maintain strong relationships with clients, vendors, senior managers and all Visa Payments Limited staff using collaborative approach
• Excellent verbal/written communication and listening skills with varied audiences at all organisation levels
• Calm, professional and assertive
• Strong written and verbal communication skills including technical writing skills
• Excellent interpersonal skills, strong communication and validation skills
• Self-Management:
• Independent and hands-on worker who takes ownership and who is able of operating with minimal supervision and who can use initiative in a constructive and positive way.

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa Payments Limited is a better place to work and a better business partner to our clients.