As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. 
 
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Team Summary

The CardinalCommerce Global Customer Services team (GCS) is dedicated to ensuring an excellent Customer experience throughout the design, implementation and ongoing support of our authentication and data solutions, which we offer to both merchants and issuers alike.

What a Regional Director AP does at Visa:

The Regional Director will be responsible for leading a team of Technical Account Managers, Solution Engineers, and Implementation Managers who work on Cardinal’s Merchant & Issuer authentication platforms. The regional director will be responsible for the successful day-to-day operations of the team and ensuring proper functioning of the department through creation and implementation of proper policies, procedures and ongoing training needs.

In this role, you are expected to:

• Develop winning strategies for integrating and supporting merchant and issuer clients to meet business plan objectives
• Provide a strong executive presence that allows you to confidently represent Cardinal
• Drives implementation of innovative operational procedures for servicing our Customers
• Drives results through a team that articulates Cardinal’s value to our Customer base
• Develop and implement timely integration pipeline reports, experience metric reports, and SLA reports
• Develop and implement procedure for driving product development through understanding Customer needs and issue resolution
• Identifies and resolves problems in a timely manner
• Collaborate with peers across various Visa department functions to achieve company objectives and provide a consistent client experience

• Bachelor’s degree in business or technical field of study
• 10 to 12 years of experience in the Customer service, client management, sales, B2B or related area
• Successful track record of driving results by utilizing consultative skills
• Experience building and escalating customer relationships at all levels
• Advanced understanding of the online payment ecosystem
• 7+ years of experience leading, motivating, and developing employees in a high growth and challenging environment
• Strong analytical skills, financial acumen, and the ability to clearly communicate throughout the organization
• Ability to work with highly confidential issues with discretion
• Able to work independently across multiple time zones, take the lead on complex client support and management and demonstrate ability to achieve results as part of a team, including ability to prioritize and multi-task while under deadlines
• Proven ability to think conceptually and strategically across highly-complex business and technical issues
• Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels
• Ability to navigate ambiguity and drive positive outcomes
• Experience of working in a multi-national, multi-cultural, diverse and highly-matrixed organisation with the ability to make an impact and gain immediate respect and credibility

What will also help:

• Experience with Visa Secure/3DS Authentication
• Understanding of VisaNet and related authorization/settlement and related technologies
• Experience managing and/or being a part of a remote/virtual team
• Experience in risk/payments space & other Visa Solutions

Working Hours: Incumbent must make themselves available during core business hours. May require occasional meetings outside of core business hours to connect with global partners and clients.

Travel Requirements: This position requires the incumbent to travel for work up to 20% (internationally).