Common Purpose, Uncommon Opportunity.  Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team.  As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

As an operating unit of Visa's Risk organization, the Operational Resilience – Crisis Management Team is charged with protecting corporate assets from significant business interruptions by optimizing risk management practices and building operational resiliency. The Operational Resilience team is comprised of three verticals including Crisis Management, Business Continuity, and IT Disaster Recovery. As part of the Operational Resilience organization, the Crisis Management function is responsible for identifying, structuring, developing, exercising, and maintaining crisis management teams and plans for life safety and business related disruptions.

As the Director of Crisis Management (Exercise Program), you will report to the Senior Director of Crisis Management. The selected candidate will possess key Visa/payment system/industry knowledge and is responsible for developing and facilitating a global crisis management exercise program. While this is an individual contributor role, the selected candidate will serve in a leadership capacity as it pertains to the crisis management exercise program. The selected candidate will lead planning teams from various areas across Visa’s global organization as part of exercise design, development, and facilitation. The role is responsible developing an annual and long-term training and exercise plan for Visa’s multiple global crisis management teams. Due to the global nature of Visa’s business, this role requires occasional work outside of normal business hours. This position will fulfill regular crisis management activities, to include supporting the 24 hour on-call global crisis management rotation.

As a Director level member of the team, the selected candidate will serve in a leadership capacity as they perform their responsibilities of a Crisis Manager. This responsibility includes leading crisis management activation meetings when required, providing mentorship and guidance to less experienced team members, and representing the program and organization in a professional manner.

Essential Functions:

• Position requires 24/7 availability for incident response through an established on-call rotation
• Develop, plan, and deliver the Crisis Management training program via virtual training platforms as well as instructor-led sessions
• Plan, develop, facilitate, and conduct comprehensive Crisis Management exercises to validate organization incident management response and recovery capabilities
• Provide leadership across the Crisis Management function to ensure training of crisis management team members is consistent, timely, and thorough
• Support the development and maintenance of a tracking process to ensure training is completed and in accordance with annual program requirements
• Strengthen the culture, process, and embedment of staff and organizational preparedness through training and exercise initiatives
• Support the development of reports demonstrating the status of the crisis management training and exercise program
• Conduct key stakeholder presentations, seminars, and workshops in an effort to help mature crisis response capabilities
• Coordinate a team of Operational Resilience professionals to create training and familiarization of crisis management, life-safety, business continuity, and emergency preparedness practices
• Manage high-risk or large scale global business-related incidents that occur in accordance with documented processes, including managing day-to-day operational aspects of crisis management
• Ensure strict confidentiality with all records, documents, communications, and information related to incidents
• Ability to travel up to 20% of the time to support exercise program requirements

Experience

• 10 years of experience developing and managing a corporate or public-sector training and exercise program
• Experience working with Senior and Executive management in a training, consultative, and/or advisory capacity
• Experience interacting with a global audience to identify geographical unique exercise needs
• Experience managing a corrective actions program  and developing strategies to remediate identified risks
• Background and experience with industry standard audit and risk practices

Preferred Experience

• 12 years of Visa/payment system/financial institution experience including participation in a crisis/incident/emergency management program as a team member, leader, or program manager
• Knowledge of payment processing systems including: Clearing, Settlement, Debit Processes, Authorization, and/or Cybersecurity protocols
• 5 years of experience in a corporate or public-sector emergency or crisis management program, including participation in a crisis/incident/emergency management program as a team member, leader, or program manager

Basic:

10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred:

• Relevant Bachelor's Degree; Master's Degree preferred
• Homeland Security Exercise and Evaluation Program (HSEEP), adult education methodology, or other industry recognized professional training/exercise program management certification/license/degree
• Possess exceptional communication skills, including development of training objectives, training plans, exercise objectives, and exercise materials
• Strong analytical skills, attention to detail, critical thinking, and problem solving
• Possess strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels
• Ability to research and manage multiple projects and deadlines simultaneously
• Possess strong working knowledge of MS Office (Word, Outlook, Excel, PowerPoint, SharePoint, and Project)

Highly Desired:

• Advanced industry recognized professional training/exercise certification/license/degree
• Advanced working knowledge of MS Office (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) with heavy experience in data analytics

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Work Hours:

Incumbent must make themselves available during core business hours. May require meetings outside of core business hours to connect with global partners.

Travel Requirements:

This position requires the incumbent to travel for work 0-20% of the time

Physical Requirements:

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.