Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as a Visanet Transaction Quality Technician, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

As a member of Visa Operations Command Centre, the VisaNet Transaction Quality Technician’s primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients. 

What we expect of you, day to day.

• Act as a key point of contact for Client Transactional queries.
• Use various monitoring and analytical tools to proactively and reactively detect and resolve issues.
• Work with internal support teams and vendors to resolve issues affecting our clients.
• Fully and accurately document incident details using the incident and reporting tools.
• Accurately report incident information internally to colleagues and management.
• Remains calm under pressure during critical situations.
• Provide timely escalation during critical situations.
• Provide support to clients to agreed standards of efficiency and quality.
• Possess strong written and verbal communication skills.
• Adhere strictly to documented processes.

Thinking about careers differently...

At Visa, we are passionate to offer our employees compelling career growth opportunities. As such, even if you do not have experience of this function there could be skills or experiences, which would transfer well. For this role, the key skills required are:

• Ability to work effectively as part of a team and individually (self-starter).
• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
• Robust analytical thinking skills.
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
• Builds, develops and maintains effective relationships with stakeholders including other areas of the company to ensure incidents and queries are resolved to client expectations.
• Strong verbal and written communication skills.
• Takes ownership through to problem resolution.
• Assesses urgency of incident, completes analysis and applies sound logic and problem solving techniques.
• Strong multi-tasking skills.
• Previous IT Operations/Service Desk experience desirable, but not essential as training will be given.
• Passion for client service - experience of working in a client-focused environment desirable, but not essential.
• Client focused ethos with the ability to interact across all management levels.
• MS Office suite familiarity desirable, but not essential.
• PC literate (general user level).

Essential Criteria

• Appetite for learning - ability to grasp and understand information and systems quickly using a variety of resources.
• Analytical, resourceful and persistent problem solver.
• Comfortable with working a 12 hour 24x365 shift pattern.
• Applies high attention to detail.

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.