Sr. Director, eCommerce and Marketplace

  • San Francisco, CA, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of un-banked and under-served consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Visa’s eCommerce and Marketplace vertical team is a part of the North America Merchant organization.  We are responsible for managing Visa’s overall acceptance, product and innovation agenda and initiatives for these critical strategic partners.These partners are integral in making digital commerce seamless; implementing first mover products and services (like Visa Direct, Network Token, etc.) and play a valuable role as strategic partners to Visa. This Senior Director, eCommerce Partnerships, is responsible for identifying and implementing partnership and acceptance opportunities with key strategic partners.

The role requires an experienced sales and business development professional who can identify potential opportunities, develop creative tactics and frameworks, and manage the cross-functional teams needed to bring them to fruition.  The team works closely with Visa’s Core Product and Digital Solutions as well as other stakeholders such as Acceptance Product, Visa Business Solutions, Processing, Cybersource, Risk, Finance, Marketing, etc. teams to execute on partnership agreements and "deliverables" that are typically strategic and cross-functional in nature.

Essential Functions:

Segment Expertise:

  • Support the eCommerce and Marketplace executive team in helping to inform the overall group strategy with cloud accounting platform and marketplace partners.  Experience in commercial and small business products and services a plus.

  • Identify strategic opportunities for Visa capabilities through a strong understanding of the customer, the segment and mutual business needs, leveraging Visa solutions across all product platforms.

  • Continuously review market landscape, identifying developing partnership or acquisition opportunities that will position Visa as the market leader

Account Management:

  • Develop and execute customized account strategy, objectives and plans to increase revenue and market share for this strategic partner.  Deliver against scorecard goals.

  • Lead the account and relationship management sales plan, ensuring that the client’s business objectives are met

  • Working cross-functionally: recommend, develop, and implement new and creative approaches to grow client’s business.  Work closely with the global team and coordinate a unified strategy.

  • Align the cross-functional teams on key proposals/opportunities including representation from Interchange, Product, Marketing, Operations, Visa Consulting and Analytics, etc.

  • Lead the development, negotiation and signing of proposals by working with various internal stakeholders and relationships with strategic partner executives


  • Work with cross functional teams to ensure partner implementations are on track and delivering against plan

  • Take the lead in solving the problems that arise during the execution of programs/products with partners

  • Proactively identify and solve complex problems that impact the management, relationship and direction of the business


  • Report to and interact with senior management and executives to inform the status of the partnership progress

  • Foster in-depth and productive relationships at all levels with the client and the Visa organization

  • Proactively educate the Visa organization on market developments and partner opportunities


Basic Qualifications:

  • 12 years of work experience with a Bachelors Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

  • 15 years of work experience with a Bachelor’s Degree; 12 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD)

  • Sales, strategy, financial services and payment industry experience

  • Demonstrated track record of planning, managing and closing a complex, competitive sales effort and managing deals from negotiation, to closing and through delivery

  • Proven record of implementing strategic initiatives, policies and operational decisions

  • Decisive strategic thinking and thought leadership experience

  • Teamwork, interpersonal & relationship-building skills, and ability to lead by influence and example. 

  • Proven ability to hedge and see around corners, be able to anticipate the next plan of action

  • Proven ability to partner, communicate and manage/navigate through multiple disciplines and organizational groups

  • Experience “managing up”, building Executive Level communications and delivering presentations

  • Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties

  • Executive presence; Strong written and oral communication, including large-group presentations


Additional Information

Travel Requirements This position requires the incumbent to travel for work up to 30% of the time.

Mental/Physical Requirements This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

EEO Statement Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

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