Manager, Visa Direct Global Ecosystem Readiness

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

What’s it all about?

This Manager role is in the Visa Direct Global Risk, Compliance and Policy team, which also has global responsibility for Visa Direct Cross-border Enablement. This team is part of the Global Visa Direct Ecosystem Readiness team.

Visa Direct is a high priority digital product, offering significant potential for new revenue growth and displacement of cash and bank transfer. Originators (senders) and Recipients (beneficiaries) derive value from real-time payment use cases such as:

·         Person-to-person payments and wallet payouts (eg. Facebook, Google, PayPal)

·         Cross-border remittances (Western Union, Moneygram, Transferwise)

·         Payouts to suppliers to marketplace apps (eg. Uber, AirBnb, Amazon)

·         Conventional disbursements (insurance, compensation claims, tax refunds)

Building a world-class security value proposition is critical to the success of Visa Direct, driving engagement and uptake by both originating and receiving clients, particularly for cross-border payments.  We reinforce Visa Direct security through a range of measures, including an approval requirement for all new programs launched on Visa Direct, extensive data requirements and risk controls on push payments, and deployment of Visa’s extensive range of fraud risk tools for pull payments.

In this role, you will take primary responsibility for managing and developing our Program Approval program, which is critical to ensuring that only originators and programs working to robust risk and compliance standards can operate on the Visa Direct eco-system.

You will also have an opportunity to take program management responsibility for a range of initiatives designed to enhance the Visa Direct Risk and Compliance proposition and improve Cross-border enablement across both push-to-card and push-to-account.  In particular, with the acquisition of Earthport, we are undertaking a significant body of work designed to integrate the push-to-card and push-to-account propositions, across risk control, program approval, operations etc.


What we expect of you, day to day:

In your role as leader of the Program Approval program, you would need to:

·         Consult with risk, AML, and policy experts in the Visa Direct team on approval processes

·         Work with our platform team to specify and drive delivery of new features and functionality for the program approval platform

·         Monitor and manage performance of approval teams (Product, AML Risk) in meeting the SLA, critical to achieving client launch targets

·         Communicate and train global stakeholders in the program approval process

·         Work with our monitoring team to identify and remediate programs that are not compliant with the terms of their approval

As program manager for key initiatives in the Risk, Policy and Compliance and Cross-border enablement team, we would need you to develop a plan for achieving clearly defined objectives, organise and manage stakeholders, identify and escalate roadblocks, prepare documentation on agreed processes and roles and responsibilities, and undertake any training and communication needed. 

Programs and initiatives may vary as needed by the business – typical current examples for illustration include:

·         development of the risk control framework for AFTs, specialised purchase transactions used to fund accounts and money transfers

·        development of innovative acquiring models for global partners, such as self-acquiring in selected jurisdictions


·         4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

·         Preferred Qualifications 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.

·         At least 5 years’ experience in a program management, consulting and/or product management role in the payments sector

·         Experience in management of Risk. Compliance and/or Policy responsibilities would be an advantage, but not essential

·         Ability to communicate complex ideas effectively – both verbally and in writing

·         Demonstrated analytical approach to problem solving

·         Demonstrated ability to achieve results in a complex stakeholder management environment

Advanced degree preferred, but not essential

Additional Information

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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