Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Purpose:

The overall expectation for this job is to create an excellent Customer experience from post-sales through integration of our products and services. The position will focus on new Customer implementations of Cardinal’s services, ensuring Cardinal’s Customers can leverage our solutions quickly and effectively.  Success will be measured based on the quality of the activation process, Customer experience, partner / distributor perceptions and meeting defined Customer Support SLA’s. 

Essential Functions:

• Follow standardized Customer implementation procedures
• Ensure first-time, solid, without fail implementation of company services
• Work with downstream payment service providers, card networks & other 3rd parties during the implementation.
• ​​​​​​​Project Management
• Lead Cardinal’s Customers through our onboarding and implementation process
• Identify opportunities for technology to enhance, improve and speed the implementation process.
• Identify opportunities in our procedures to enhance, improve and speed the implementation process.

Additional Responsibilities:

·       Assist in onboarding/training of new hires in the Customer Services Department

 Competencies:

• Verbal and written communication to merchants /partners / distributors / resellers and other related third parties
• Capability to digest and understand Cardinal’s technology, products and services
• Ability to work with highly confidential issues with discretion is required
• Organizational and Troubleshooting skills
• Pursues training and development opportunities to improve the activation process

• Satisfy and delight Customers

Knowledge/Skills/Abilities:

Required:

• Minimum of a Bachelor's degree in Computer Science or similar technology discipline
• In lieu of degree, a high school diploma/equivalent with four or more years related experience and/or training or equivalent combination of education and experience will be considered
• 1+ years of experience within client management, sales, B2B or related area
• Have a successful track records of driving results by utilizing consultative skills
• ​​​​​​​Have a history of building and escalating customer relationships at all levels
• ​​​​​​​A clear understanding of the online payment ecosystem

Preferred:

• Experience building and escalating customer relationships at all levels
• ​​​​​​​Bilingual in English/Spanish is a plus

Physical Requirements:

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms. Cardinal/Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Cardinal/Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law