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Smart, driven and want to make a difference in the world?

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Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.

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The payments industry is experiencing a period of rapid, disruptive innovation.  At the same time, mobile connectivity is growing rapidly and with it, comes the opportunity to extend financial products to billions around the world who are financially excluded.

Real-time payments (RTP) is a strategic initiative at Visa, focused on building the next generation payment network connecting individuals and businesses with banks, fin-tech players, countries and regions with the flexibility to use a variety of payment instruments – from cards to tokens and bank accounts or representative identity. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

Reporting to the Senior Vice President and leader of Real Time Payments at Visa, this role will define and execute the approach for how Visa rapidly rolls out its real-time value added services and payment solutions. The successful individual will also be responsible for optimizing the Visa Real Time Payments operations globally.

The Operations and Delivery role will be responsible for scaling up the existing ecosystem operations to accommodate the launch of new real time payment services in markets. Change management is at the heart of the business strategy.  The scope of the role will include programs of work with a focus on ecosystem readiness and market release of real-time payments solutions, as well as execution of major contracts.

The role will influence, and contribute to the overall deliverables of the Real Time Payments division and will be responsible for the leadership of payment operations, service delivery and client onboarding.  The results of which will improve quality, reach and resilience of Visa’s payments partner network.  The operations built and designed by the Operations and Delivery lead will support the critical delivery of the partner network against an ambitious business strategy.  

• Develop and implement an integrated strategy with the commercial and operational teams on solution design implementation for clients.
• Responsible for building and executing robust partner and internal readiness programs to launch real-time payments solutions for global markets
• Lead and design the client lifecycle including client onboarding, compliance, reconciliations, client application service and support, whilst consistently evolving best practice to deliver cost effectiveness, speed & efficiency and high quality & productivity.
• Be accountable for, and partner with, the rest of the Visa business to scale and optimize the payment processing operations so that it can meet the real-time payments 5 year volume, growth and operating cost targets.
• Set, review and maintain the highest levels of excellence across each of the core areas of accountability. Embed tools, process, knowledge and capability consistently across each function in order to deliver the highest quality of execution.

o   Measures effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes.

o   Reviews key projects critical to plan achievement.

o   Develops and implements growth strategies.

o   Acts as a liaison between company and client for quality assurance

• Track and manage the performance of the operations organisation using consistent dashboards, metrics and reports for optimum performance measurement.  Select and communicate clear measurements that are relevant to overall performance.  Use data to determine go-forward strategies for success and to influence behavior and action across the organisation.
• Responsible for ensuring real-time payments solutions operate in compliance with relevant market regulations. 

• Demonstrable track record leading the operations of a business or a function in a matrix, multi-national environment.  Ability to influence and challenge at all levels of the organisation. 
• Senior level experience in the payments / fintech or related industries in which Visa operates, having led transformative operations/programs at scale across multiple / global geographies. 
• Depth of rigour to operational effectiveness, excellence in execution, new market entry and client acquisition through to onboarding and servicing.
• Strong background and understanding on current and emerging payment technologies, risk and governance in the payments lifecycle.
• Commercially focused and pragmatic with superior strategic thinking and excellent ability to identify opportunities and define solutions.  Client centric mentality with a real understanding of how to work and operate differently across the evolving payments ecosystem. 
• Phenomenal drive to translate big picture into a resilient operations plan.  Ability to set an overarching direction.
• Functional operations experience would be valuable, with an understanding of operations that support sales lifecycle strategies, process and execution.  Ability to bring focus to complex situations.
• Should have strong negotiation skills with proven track-record of achieving results in operationalising the management of P&L and robust financial results. 
• Outstanding problem solving and analytical / decision-making skills through the use of data.  Ability to be a thought partner to Executive Leaders and peers with a focus on intellectual rigour.
• ·Ability to build strong and deep relationships at all levels of the organization and partner effectively with clients externally.
• Flexibility and ability to adjust quickly new demands, assimilate a vast array of information and shape priorities.  A proactive individual who thrives in fast-paced and often ambiguous environment
• A sense of urgency, assertiveness, and directness. Ability to think longer-term coupled with fast execution of short-term priorities.

This position requires the incumbent to travel for work 10% of the time.

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.