Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Global Client Configuration Management is responsible for all changes of client parameters within the VisaNet systems and other configuration databases/applications outside of VisaNet.  Client parameters include new card program installations, processor conversions, changes to existing programs, new product and service activations, deletes, routing changes, digital certificate vetting, delivery and management, client support.  This function requires a unique set of skills and specialized knowledge as it relates to Visa programs and systems, transactions processing/routing and its implications to clients and cardholders.  Clients include financial institutions, third party processors, non-traditional clients, state-owned entities, merchants, and direct connect merchants.

JOB SCOPE/RESPONSIBILITIES

This is an individual contributor supporting role responsible for managing routine configuration, digital certificate management and processing activities.  Additional responsibilities include:

• Monitor CIQ, Certificates, Token Entitlement, email boxes; Route incoming client requests for resolution.
• Log and assign service requests to implementation analysts for all Client Information Questionnaire (CIQ) requests and ensure all supporting information is included within service request.  This includes new installations, processor conversions and general configuration changes.
• Perform preliminary licensing and BIN research for new BIN/RID installation and processor conversion activities.  All research and supporting information must be attached service requests.
• Assist with activities as it relates to Zone Control Master Key requests globally.
• Extract required data, prepare and deliver query outputs/reports on a weekly or monthly basis as requested by management.  (examples – past due packets, reporting on monthly volume).
• Manage file upload requests for Visa Token Service/Verified by Visa and other services globally.
• Data entry in multiple internal applications (i.e. set up of client reporting)
• Manage regional edit processing for North America Region and provide daily status to department.
• Manage daily open packet checkpoint query for North America Region and provide status to department.
• Receive, vet, deliver and manage client requests for Digital Certificates
• Provide supporting information of processed implementation requests for annual internal and external audits.
• Perform comparison and verification of internal data for requests.

• Propose, test and implement process improvement initiatives to improve client experience
• Respond to internal and external inquiries in a timely manner.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Build and enhance positive working relationships with internal and external stakeholders.
• Support other functions as needed.

• Minimum of 2-4 years’ equivalent work experience in a customer support role in software, financial or information services.  Direct Visa experience is preferred.
• Ability to demonstrate a thorough knowledge of Microsoft applications with a focus on Outlook, Word, Excel, and PowerPoint).
• Must have the ability to work effectively, independently and collaboratively.
• Ability to handle multiple requests/activities simultaneously while meeting deadlines.
• Excellent time management, organization, and planning skills are essential.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong internal and external client management skill is preferred
• Highly flexible in terms of schedule and availability to support urgent requests

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.