Director, Implementation – Visa B2B Connect

  • Full-time
  • Job Family Group: Client Support Services

Company Description

About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

 

Job Description

Position Summary

This is a Director position that provides client-facing implementation leadership to financial institutions and partners for Visa B2B Connect product.  As a Director, you will be part of the Business Solutions Implementation team requiring a high level of interaction and collaboration with business and technical leaders across the company.  The role will act as the implementation lead in the LAC region and in addition to project responsibilities will provide coaching and mentorship to junior-level staff, and require building key relationships and influence with cross-functional teams and market leaders.  The position is an advanced level and is responsible for applying independent judgement in resolving issues and making recommendations.  The Director is responsible for leading complex implementation management and business leadership (plan, direct, coordinate and lead activities, etc.). . This role serves as a subject matter specialist, works independently, and provides direction to Visa clients and their partners.  B2B Connect will provide a variety of implementation options from API integration to batch file processing. As such, it is highly desirable for this candidate to have familiarity with SFTP and similar connectivity as well as experience with API implementations.  The ideal candidate is a motivated self-starter that can work independently in a fast-paced, ambiguous environment with limited supervision.

Responsibilities

  • Act as the B2B Connect Implementation Lead in the LAC region. 
  • Consult with clients on integration and solution options and lead the client implementation of Visa B2B Connect using Project Management Methodology best practices and skills.
  • Lead activities for Visa B2B Connect applications and platforms; including establishing clear project plans, status and expectation setting for technical migration activities.
  • Provide technical expertise through consulting to structure an effective implementation and client experience. 
  • Build strong customer relationships with the ability to simplify complex problems to support business needs.
  • Proactively manage customer engagements, coordinating with leadership and account relationship teams to manage escalations and resolve issues
  • Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings.
  • Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to enhance external and internal communications.
  • Create and maintain necessary internal and external implementation documentation and forms.
  • As a subject matter expert, acquire and maintain a deep understanding of supported services to train customer and internal stakeholders.
  • Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency. 
  • Drive cross-functional collaboration in support of B2B Connect implementations and client engagement.  Build effective relationships and develop influence with internal stakeholders in the region
  • Coach and mentor other B2B Connect implementation staff in LAC
  • Require minimum guidance on execution, be responsible for own work assignments and take the initiative to resolve issues and meet deadlines.
  • Responsible for accurately recording project progression within a CRM system.

Secondary Job Responsibilities: 

The candidate must collaborate easily and successfully with all levels of management in a matrix organization structure.  Strong leadership and interpersonal skills are required as cross-functional activities must be completed during this process. Must demonstrate well-developed interpersonal, organizational, and communication skills. Operates with minimal supervision and able to make informed, well-reasoned decisions independently. Thrives on an environment that is fast-paced and dynamic to influence others and set direction.

Qualifications

Basic Qualifications:

  • 10 years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD
  • Experience (at least 8+ years) in project management
  • Experience with Cash management solutions, domestic and international fund transfer is required.
  • Knowledge in SWIFT (i.e. MT103), JSON, XML, and ISO message formats a plus.
  • Knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS.
  • Knowledge in application programing interfaces (APIs) gateways.
  • Must be able to understand technical documents such as client facing guides and/or messaging specifications.
  • Basic knowledge of contacts, participating agreements and/or MSA’s a plus.
  • Ability to communicate effectively with both business and technical resources.
  • Strong ability to multi-task, organize, manage, and implement complex projects with minimal oversight.
  • Good presentation and communication skills. Comfortable to present to C-suite and senior management, speak to technical material in layman terms and lead product demonstrations.
  • Ability to comprehend and translate complex technical issues and apply to business solutions.
  • Needs to be able to effectively prioritize and multi-task under deadlines and manage customer expectations.
  • Demonstrated ability to articulate complex technical terms or processes into business language.
  • Excellent verbal, written, presentation and interpersonal skills are required.
  • Demonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
  • Bilingual abilities are a plus: able to read, write and speak Spanish and/or Portuguese proficiently.

Preferred Qualifications:

  • 12-15 years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
     

Additional Information

Work hours: 8 Hours / 5 Days per week

Travel: Position might require occasional travel for training or team meetings -

Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law..

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