Design Research Manager

  • Austin, TX, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.


Job Description

Visa Global Product Design is seeking an experienced, hands-on Design Research Manager with strong capabilities in user research and the design of engaging user experiences. This is an individual contributor role that involves managing research and not people. The Design Research Manager will:


  • Create, improve, and lead UX strategy for B2B applications for web/mobile

  • Contribute and support strategic goals of the organization

  • Act as a change agent, sparking fresh ideas that are infused in our culture and our products

  • Foster collaboration both inside and outside the team

  • Juggle several high-level projects while delivering A-level work on all of them

  • Justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies

  • Represent the team successfully with all types of stakeholders

  • Mentor other design researchers and lead by example in delivering excellent individual work

  • Be an advocate for our employees and partners


Basic Qualifications

  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Preferred Qualifications

  • 8+ years in related professional work experience is preferred.

  • Experience researching tools for use in an enterprise environment.

  • Experience working with complex business and functional requirements.

  • Experience working with data visualization and reporting.

  • Experience facilitating design thinking workshops. 

  • Expert knowledge of user research tools and techniques.

  • Strong independent problem-solving skills, self-direction, and innovative thinking

  • Ability to evaluate a website or application based on a given script or set of guidelines and produce a clear and concise recommendations deliverable.

  • Excellent analytical abilities and attention to detail.

  • Experience managing stakeholder relationships

  • Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

  • Fully fluent in English and able to understand and be easily understood in spoken and written English.

  • Ability to work independently and manage one's time.

  • Knowledgeable about accessibility guidelines and best practices.

  • Experience and understanding of Product Management and the agile process.

  • Cross-functional team leadership experience required with demonstrated results.

  • Experience in leading more than one global-scale project and project teams.

  • A strong practical point of view of User Experience.

  • Experience with UX research techniques.

  • Understanding of UX and the design techniques and principles involved in the production of conceptual prototypes, wireframes, and HTML prototypes.

  • Knowledge of Web Standards and Accessibility a plus.

  • Knowledge of Omnigraffle, Sketch, InVision & Adobe products a plus.

Additional Information

Essential Functions

  • Work closely with product managers to create UX strategies driven by business goals & priorities

  • Propose & carry out UX research roadmaps

  • Lead design thinking workshops

  • Analyze existing applications for usability issues and provide recommendations for improvement

  • Manage stakeholder relationships

  • Plan & lead design research studies

  • Quickly propose possible solutions to UX issues to guide design

  • Create user flows and wireframes occasionally as necessary

  • Work and communicate effectively with a diverse team of product owners, designers, and developers

Work Hours

Incumbent must make themselves available during core business hours

Travel Requirements

This position requires the incumbent to travel for work up to 10% of the time

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.


Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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