As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Global Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. Client Services includes several business units that support the structural foundation of the Visa Payments network to ensure the safety, security and integrity of the payment system and to support Visa clients in the development of their electronic payments business. The Visa Rules Management team establishes and enforces common interoperable rules, policies and standards for our products and services by which clients must operate their Visa programs.

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

The role is primarily accountable for executing the Visa Rules Management compliance programs, including reactive and proactive data quality compliance.

The role ensures that clients and their merchants or partners are compliant to the Visa rules, including technical/processing standards, monitors, investigates and validates the compliance status of clients and, where necessary, pursues corrective and negotiated action.  The primary focus is to bring clients (and their merchants or partners) into compliance, following the rules and technical standards as appropriate.  The role is responsible for negotiating compliance action plans with clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of the suggested remedial action. 

• Liaise with clients and Visa Inc. Sales Account Executives/Client Services Account Managers/subject matter experts globally to ensure client understanding and compliance with the Visa Rules, technical/processing standards and Charter Documents.
• Analysis of transaction data to identify non-compliant activity or trends.     
• Responsible for ensuring all management information statistics and performance criteria and trends relating to compliance processing are collated, analyzed, published and fed back to team members to help define the compliance strategy for Visa Inc. globally and regionally. 
• Tracking and control of compliance actions plans as submitted by clients and ensuring they are tracked to resolution.
• Apply industry knowledge of Visa Inc.'s global market opportunities, consumers, clients and competition when carrying out compliance activity.
• Actively support a multi-cultural business and appreciation of all markets in which Visa conducts business.

• Bachelor’s degree or equivalent experience. Requires a minimum of 5 years’ experience in a customer support role in financial services, payment card, banking, audit or compliance is required. 
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Experience working with network/payment card rules.
• Demonstrated strong working knowledge and ability to evaluate business compliance and adherence to relevant standards and able to make sound, rationale judgements and recommendations in carrying out compliance activity.
• Must possess excellent analytical and quantitative skills.
• Proven negotiation skills to manage internal and external parties and in the implementation of compliance actions in accordance with the procedures laid out in the Visa Rules and Charter Documents.
• High level of self-motivation, good judgment, diplomacy and tact, with the ability to work with staff at all levels of seniority throughout the organization.
• Excellent time management, problem solving, organization, and planning skills are essential.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrated success in customer relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong verbal, written, presentation and interpersonal skills are required.

Work Hours:  This position requires the incumbent to be available during core business hours.

Travel Requirements:  This position requires the incumbent to travel up to 5% of the time.

Physical Requirements:  This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms.

This position requires the incumbent to travel for work up to 5% of the time.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.