Sr. Director - Client Services Acquisition Integration

  • Full-time
  • Job Family Group: Management

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Senior Director for Client Services Merger and Acquisition Integration is a critical role within the Global Platform Operations team responsible for developing and implementing the strategy and playbook for integrating newly acquired entities into the Client Services function and Visa more broadly.  

This individual will act as the single point of contact for all integration activities related to Client Servicing.  A key aspect of this role will be ensuring a consistent approach to all aspects of integration.  This will require the development of an integration strategy and playbook as well as the oversight and management of actual integration activities.   Additionally, this individual will be a key liaison to Visa’s M&A and Corporate Development teams; providing subject matter expertise and insight into the deal pipeline and due diligence process.    

This thought leader will directly interact and persuade executives and diverse cross functional teams to drive agendas and successfully implement changes that improve and optimize the overall integration experience.

Essential Functions

  • Day to day tactical leadership of Client Service M&A integration activities for Visa in line with corporate objectives
  • Strategic planning of acquisition integration activities, and presentation into multiple leadership forums to foster consensus for strategy and budgets
  • Responsible for defining, managing and implementing acquisition integration projects including: requirements gathering, prioritization within the organization, cross-functional execution, and innovative solution development
  • Communicate and evangelize strategies to executive management and cross functional teams
  • Improve  integration efficiency by defining and implementing process improvements
  • Direct and indirect management and mentoring of employees, with responsibility for delivering an exemplary standard of leadership and motivation through the Global Platform teams. You will be accountable to the very highest standards of ethics along with business and service efficacy
  • Develop talent within the Global Platforms team to provide world-class, differentiated service, best in class work environment for technical support

Qualifications

Basic Qualifications

  • 12 years of work experience with a Bachelor’s Degree; 10 years of work experience ideally in business, engineering, economics or hard sciences
  • With an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

  • 15-18 years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD or PhD)
  • Extensive knowledge and experience of the client support industry, best practices, metrics, processes and infrastructure
  • Proven expertise of M&A integration work, ideally within technical, matrixed organizations
  • Extensive knowledge of financial services and payments industry, especially with an eye to emerging technologies and players
  • Exceptional program and project management skills
  • Strong financial modeling skills and overall M&A deal experience
  • Experience of multinational management across differing time zones and cultures
  • Ability to manage remote staff, and multiple simultaneous tasks
  • Must be a self-starter and highly motivated business oriented independent thinker.
  • Ability to develop metrics and achieve them
  • Relationship building and management both internally and externally
  • Capable of developing a deep level of knowledge on supported products/services
  • Important to understand how products are used by clients and impacts to their business when there are issues
  • Strong leadership, executive presence, influencing and negotiating skills
  • Excellent communication skills including the ability to effectively communicate both internally and externally, and within all levels of the organization
  • Strong capability to develop clear and persuasive communications and presentations both horizontally across the organization as well as vertically
  • Proven strategic skills with the ability to identify, connect and communicate opportunities that achieve objectives
  • Experience of having worked in virtual teams across geographical location and time zones

Additional Information

Work Hours

  • Incumbent must make themselves available during core business hours.

Travel Requirements

  • This position requires the incumbent to travel for work 25% of the time.

Mental/Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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