Analyst - Fraud & Breach Investigations

  • Austin, TX, USA
  • Employees can work remotely
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Position Summary: 

The Fraud and Breach Investigation’s mission is to bring resolution to fraud events and external data compromise incidents by employing cutting edge capabilities that detect and disrupt fraud schemes. The Investigations team is seeking an Analyst with a penchant for identifying and dissecting complex fraud schemes, such as purchase returns and credit voucher attacks. The Analyst will serve as a fraud detective, data miner and decoder of elaborate fraud campaigns, while contributing to the development of next generation methodologies that facilitate the investigation of confirmed fraud loss, theft, or compromise of Visa account or payment credentials.

 Primary duties:

  • Manage external compromise events by combining payment intelligence leads and fraud solutions to proactively identify and contain high-profile data breach events.

  • Analyze transactional data and leads generated by intelligence groups, clients, law enforcement, merchants, consumers, and internal sources.

  • Conduct in-depth fraud analysis in support of investigations and present findings to clients.

  • Publish alerts and disseminate at-risk accounts to financial institutions leveraging Visa’s world-class Compromise Account Management System.

  • Manage a diverse set of compromise client portfolios to ensure adherence to Visa’s What to Do if Compromise requirements.

  • Prepare reports, briefings and other written products for senior leadership, regional teams, and internal stakeholders as directed.

  • Produce dashboard reports leveraging Tableau, optimize Key Performance and Risk Indicators, and draft briefing materials and other related communication products.




  • 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)


  • 5+ years of experience as a payments, risk, or security professional with a financial institution, merchant, or payments company.

  • Undergraduate degree in data analytics, statistics, mathematics, computer science, or relevant and proven experience analyzing structured and unstructured data.

  • Strong analytical skills with the ability to collect, organize, and analyze massive datasets.

  • Expert in data visualization tools including Tableau, Excel, and PowerPoint.

  • Meticulous attention to detail with a knack for mining large data sets to support clear and concise recommendations on course of action.

  • Superior written, oral communication skills with an ability to influence at a senior management level both internally and externally.

  • Proven record of successfully investigating and applying data analysis or research methods to successfully investigate and resolve financial crime events or security incidents.

  • Ability to work in a fluid environment with varied deadlines while possessing an intense focus to drive assignments to completion.

  • Possesses a high level of self-motivation, initiative and operates effectively as a team player.

Additional Information

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

This position requires the incumbent to be available during core business hours

This position requires the incumbent to travel for work 0-10%  of the time.

Work Authorization: Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. No relocation will be provided for this position.

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