As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of innovators who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Team Summary

Visa’s Vision is to be the best way to pay and be paid for everyone, everywhere. We partner with over 16,000 financial institutions globally to build bespoke and superior payments products and experiences that enable customers – be they consumers, small to mid-sized businesses, large corporations, government or non-profit organizations -- to pay or be paid.  The CRM team is part of a broader dedicated multi-discipline team tasked with supporting and growing Visa’s largest financial institution client in the Australia, New Zealand and South Pacific region.  The focus of the team is to align our client’s goals with those of Visa for the benefit of the customer and for our respective businesses. 

The CRM team is ultimately accountable for managing the P&L of the partnership, serving as the face of the partnership into the client and on behalf of the client back into Visa. The CRM team is responsible for leading the dedicated team in fulfilling on the commitments made by Visa to the client. In concert with the client and internal key stakeholders, the CRM team develops and executes an annual and multi-year plan.

Position Summary

This key position is a member of the team dedicated to one of Visa Australia’s largest and most important clients. The Program Director is responsible for excellence in delivering the program of work associated with the client. The role requires strong commercial, technical, communication and project management expertise, underpinned by a solid knowledge of the industry, the client and Visa.  The role will report to the head of the Partnership at Visa, and will work collaboratively with the dedicated Visa team and respective teams at the client.

Responsibilities

• Manage the governance and any applicable contracts connected to the partnership. This may include improving upon the design and implementation of the governance framework and operating model.
• Manage from end to end key partnership initiatives working with internal and external stakeholders.
• Develop processes and program templates for responsibilities such as incentive activity plans, project management and tracking, issue resolution, risk management and stakeholder management.
• Manage the documentation and recording of all program activities, and management of reporting.
• Use reporting tools to monitor portfolio activities and regularly brief business leadership on the performance and status of initiatives.
• Develop and manage processes for financial budgets and funding of projects and other partner commitments.
• Facilitate workshops and document project requirements.
• Develop and deliver internal and external training as required to support any change management activities.
• Ensure compliance in accordance with Visa financial controller processes and procedures.
• Ensure team compliance with internal client relationship management processes, procedures and tools.

Why this is important to Visa and its Partnership

Visa is a network of networks and serves as a major central organ in the digitization and movement of money and data, and the success of local economies and the global economy.  Financial Institutions play a critical role in Visa’s global interoperable payments ecosystem. The role of Program Director for one of Visa’s largest and most important clients is critical to ensuring the Partnership, the dedicated team and the client collaborate transparently and deliver at pace to its commitments.

Values driven

• Hard-working, curious, resilient, solutions-oriented and team-oriented.
• Client focused.
• Actively embraces an environment of inclusion and diversity.
• Communicates opening, honestly and respectfully.
• Proactively limits or mitigates unconscious biases when making decisions.
• Role models Visas leadership principles: lead by example, communicate openly, enable and inspire, excel with partners, act decisively and collaborate.

Technical

• Formal certification in project management with successful project management experience.
• Demonstrated high competency in the execution of multiple large projects.
• Demonstrated ability in managing to a budget.
• Demonstrated experience in managing resources (including direct or indirect reports, or matrix organization) to meet goals across multiple projects.
• Demonstrated ability to influence diverse groups of professionals that have expertise in different domains.
• Ability to translate technical opportunities and issues into business impacts and vice versa.
• Experience using project and portfolio management tools.
• Ability to work and adapt in a dynamic environment and recognize priority issues, escalating accordingly.
• Strong business and financial acumen with ability to develop a business case and track costs and develop a statement of work (SOW).
• Ability to work both independently and in a team, with time constraints.
• Knowledge and experience of multiple project development and execution methodologies, Waterfall, Agile etc.

Digital / Innovation

• Digital savvy – applying your knowledge to the way you work .
• Stay current and up-to-date with latest innovation, digital trends, research, skills, and education.
• Champion bold ideas and new ways of doing things.
• Ask challenging and stretching questions to stimulate innovative thinking.
• Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or external clients.
• Innovate quickly to create results when new, relevant information surfaces.

Solution Focused

• Connects the dots and information across the organization to leverage the best of Visa’s technologies, expertise, and solutions
• Keeps clients’ needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations.
• Make quick, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation.
• Adapt and recognize the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required.
• Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria.
• Encourage others to openly share and build on each other’s new ideas, products or solutions.
• Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating.
• Show openness to new ideas, modifying viewpoints and direction in light of new information.
• Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances.
• Quickly recover from setbacks or failure by viewing as a lesson learned and trying again.