At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa Consulting and Analytics is looking for a high performance individual to lead our Visa Managed Services function, playing a key role in developing the Managed Services team and delivering high impact to Visa across the LAC Region. This individual will support the design and execution of VCA’s Managed Services strategy, developing VMS’ competency area, setting up and operationally running VMS’s business lines, conceptualizing how provide support to our clients in building innovative products, migrating card portfolios, driving change in technological and operational angles, assembling portfolio management programs, and growing client and Visa businesses

This role will combine technology capabilities commercial intelligence with Visa’s data assets, proprietary analytical solutions, cutting-edge digital platforms, campaign capabilities, best practices and partnerships to enable personalized, relevant and engaging interactions.

Specific duties and responsibilities for this position include but are not limited:

• Design and develop the Managed Services competency area, working with Head of Verticals and Execution and VCA market leads, to identify core client issues, define repeatable engagements, develop structured solutions and methodologies to accelerate and automate client engagements
• Foster and operationalize use cases that respond to Visa’s clients and Visa teams, including the production of Solutions and set-plays to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payments arena
• Lead, develop and negotiate partnership with third parties including enablers and vendors regionally and globally, to deploy and manage external skills and platforms in support of Visa clients, alongside training our consultants and building internal skills
• Architect automation and scalability of current execution capabilities and lead team that handles processes and guarantees quality of delivery
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Lead the overall go-to-market strategy for Managed Services, spearheading engagement models and overall client delivery experience.
• Identify macro business and market trends that guide areas of future analysis to the mutual benefit of Visa and our clients
• Engage with clients and Visa client leadership in regular strategic & planning discussions
• Responsible for alignment with internal teams at Visa (e.g.: Marketing, Products, Client Services, etc.) to enhance and propel the execution of plan and deliver value to the client
• Coach and develop high-performing teams to execute the managed services strategies on the clients

• Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, actuary, engineering or related. Master’s Degree in related fields a plus
• 12+ years of relevant experience in financial services industry, payments, consulting or similar
• Problem solving ability with strategic focus on influencing ROI. Understanding of card P&L and critical factors driving profitability.
• Proven track record of team and people’s leadership in a multifunctional and multicultural environment
• Awareness and experience of the professional services engagement lifecycle, consulting vs. outsourcing models, commercial parameters and client value proposition, team pyramids, staffing and ‘bench management’, etc.
• Experience in Operations/Sourcing/BPO in Professional services or Search firms. Understanding of staffing and utilization metrics, tracking the billing and invoicing, controlling project timelines
• Technological driven mindset, digitally savvy and up-to-date with latest market and industry analytical and digital payment emerging trends.
• Strong business development and sales skills for managing internal and external stakeholders
• Project management skills with the ability to handle multiple initiatives concurrently
• Experience executing enterprise programs in platforms like Salesforce, SAS, Adobe, Teradata or similar
• Passionate, energetic, innovator, self-motivated and results oriented individual
• Excellent communication, story-telling and presentation skills
• Team player
• Ability to travel 30% of the time as necessary and appropriate.
• Fluency in two languages: English and Spanish or Portuguese

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.