About Visa:
Common Purpose, Uncommon Opportunity.

Everyone at Visa works with one goal in mind:  making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Description

This Director-level role will report to the Vice-President, Merchant Sales & Relationships, and have overall responsibility for developing and growing relationships with approximately 25 strategic merchant partners.  This position is responsible for building partnerships and deepening relationships in the following verticals: travel, entertainment, restaurant & QSR’s, Telco’s.  The ideal candidate will have significant expertise and skill in retail, payments and technology, consultative sales, and client relationship management. They will also need to work effectively with internal and external partners to bring solutions to merchant clients.  We are looking for a determined self-starter who is a creative problem solver, deals with complex challenges and ambiguity effectively and is a proven sales and strategy professional. 

Primary Responsibilities

·         Account ownership and strong leadership of large, sophisticated merchants.   Strengthen and manage relationship with senior executives.

·         Consult with merchants to identify pain points and bring in SMEs and the best of Visa to address challenges and business issues.  Maintain a high performing consultative sales approach with focus, accountability, and high levels of engagement and proactivity.

·         Develop and execute customized account plans to increase sales volume, market share and value added services adoption within the portfolio.

·         Create new sales and revenue generating opportunities as appropriate.

·         Provide strategic value to customers including leveraging trends in customer industries/marketplaces to shape solutions and approaches.

·         Develop strategies that position the business to shape and capitalize on emerging customer and market needs.

·         Proactively identify and solve complex problems that impact the sales management and direction of the business.

·         Expand existing relationships/partnerships through the selling of Visa products and services.

·         Utilize a consultative sales approach that ensures that the client’s business objectives are met and Visa supports the merchant’s growth.

·         Prepare proposals and negotiate contractual relationships with merchants for accepting and deploying Visa products and services.

·         Continuously review client landscape and recommend, develop, and implement new and creative approaches to growing the Visa business.

·         Collaborate with the product management team and many other internal functions regarding new product development, new services and expansion opportunities.

·         Foster in-depth and productive relationships at all levels with the client and the Visa organization.

·         Develop a strong understanding of the customer's business.

·         Actively lead various ad-hoc internal projects as assigned.

Minimum Qualifications

·  10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD)

Preferred Qualifications

·         10-15 years business experience with related sales and management experience in the payments industry or similar experience in consulting.

·         Bachelor’s degree required; MBA preferred.

·         Demonstrated experience working with merchant clients, particularly with senior executives across different functions.

·         Exceptional ability to establish and maintain effective relationships with senior executives inside and outside of Visa, and effectively represent Visa and its purpose

·         Strong industry knowledge of POS and eCommerce acceptance solutions.

·         Strong knowledge of Operational and IT payment processing environments.

·         Exceptional communication and presentation skills, with an emphasis on translating insights, product information and data into client value.

·         Strong negotiation skills, with the ability to collaborate with cross-functional teams and influence people both internally and externally, particularly senior executives

·         Skilled story-teller with experience communicating the benefits of Visa’s products and solutions

·         Proven ability to plan, manage and close large-scale, complex, competitive sales effort and negotiate business agreements.

·         Proficient in Microsoft Word, Excel, and PowerPoint.

Work Hours:

• Incumbent must make themselves available during core business hours

Travel Requirements:

• This position requires the incumbent to travel for work up to 10% of the time.

Physical Requirements: ​​​​​​

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment, qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.