Visa USA is a Visa company. Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Visa is seeking a Senior Director HR Business Partner, Global Client Services to partner with senior leadership to develop the talent strategy to enable the next generation service model for Visa.  . She/he will have a client centric mindset and help translate client experience and commercial strategy to to human resources capabilities. The individual will have global responsibilities for a team of 700 employees across 40+ countries This leader will be a member and key advisor to the Client Services Senior Leadership Team.  
This individual will also be a key member of the HR team and work closely with their counterparts for successful planning and delivery of HR programs and services to the business. Se/he will operate as a trusted advisor and business partner to functional executives and to other members of the company's senior management team, functioning as the expert on people and organizational issues. The successful candidate will be comfortable navigating challenging forces in the dynamic payments space and be comfortable in a fast-paced environment with significant change; employing only the necessary HR processes that enable the organization to innovate and grow. 

Responsibilities:

• Provide proactive and strategic guidance and support for organizational planning and design that align the talent agenda to support business growth and strategy 
• Serve as a strategic business partner to senior leadership focused on a broad-based and transformational talent agenda designed to recruit, develop and retain the very best innovative talent in the business 
• Direct the human resources organization within client groups to develop and execute best practices to promote employee engagement and to enable a high-performing workforce to contribute to the company's strategic growth 
• Drive an effective client-service HR team that instills company-wide trust and value for the HR function and must be able to deliver with operational excellence
• Ensure that strategic talent goals and initiatives in client groups align as appropriate cross the broader organization and human resource costs and services are aligned with organizational goals 

Basic Qualifications:

• 15 years of work experience with a Bachelor’s Degree or at least 12 years of experience with an Advanced degree (e.g. Masters/MBA/JD/MD)
   

Preferred Qualifications:

• 20+ years of human resources leadership with exposure to an innovative, agile business, one that continues to reinvent their business proposition. Industry is open with a preference for a global technology company. Multi-company experience known for HR excellence is strongly preferred. 
• 10+ years of successful business partnership at a divisional/executive level, with proven success in linking HR strategies to the business 
• Experience in a growing global business and positive reputation for working effectively across levels of an organization 

Critical Competencies for Success:

• Relationship Building/Influencing:  Demonstrate effective and appropriate influencing skills with senior management/partners, combining high-level human capital knowledge with deep organizational understanding. Build strong relationships with solid trust and mutual respect as the foundation. Leverage strong judgement skills to make decisions. Instinctively know when and how to introduce change, in such a way that it is broadly accepted and institutionalized.
• Intellectual Curiosity:  Ability to combine analytical reasoning, creativity and judgement. Quickly study, able to handle complex matters, with multiple initiatives going on simultaneously. Able to deal effectively with strategic issues, as well as tactical operational details.
• Values and Leadership:  Demonstrates alignment to Visa's Values (Integrity, Clients, People, Collaboration, innovation and Excellence) and has the capability to lead and motivate a team. Demonstrates commitment to growing and developing internal talent. 
• Result Oriented:   Resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence. Enjoys working hands-on. 
• Change Agent:  Comfortable designing for the future, while managing day-to-day HR matters. Must understand organizational design and development and how to optimize organizational structures.  Able to anticipate risks and propose practical plans to mitigate them. Appreciates HR's impact and how HR is an integral part of the company's business strategy. 
• Low Ego:  Puts needs of the business ahead of him/herself. Operates and communicates in a transparent fashion without a personal agenda. Perceptive and intuitive nature with ability to translate observations into feedback and coaching.
• Influencing Skills:   Able to challenge the status-quo sensitively and constructively. Intellectually agile, self-confident and highly articulate @ all levels in the organization.
• Execution and Operational Effectiveness:  Outcome orientated and able to act decisively and deliver

All your information will be kept confidential according to EEO guidelines.

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

This position requires the incumbent to be available during core business hours

This position requires the incumbent to travel for work 0-10%  of the time.

No Sponsorship or Relocation is available for this position.