As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. As an Site Reliability Engineer, you have a mindset to maximize system availability through both proactive and reactive means: you build robust technical support and automation to eliminate or minimize incidents, as well as investigate and resolve issues in response to live incidents. You are comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform. You will join an established Cloudview - Site Reliability Engineering team.

Responsibilities:

As a Staff Site Reliability Engineer:

• You will identify and support all request performed via Visa Cloud Platform services (IaaS/PaaS/Kubernetes as a service)
• You will respond and resolve incidents, problem and user queries through proper analysis
• Rotating weekly SOW responsibilities, that involves daily troubleshooting of incidents to ensure SLAs and SLOs are met
• Partner with software and systems engineers across the organization to produce and roll out fixes
• Provide guidance to other team members on managing end-to-end availability and performance of mission critical services
• To tackle assignments with minimal supervision
• Strong communication skills with a strong sense of urgency and attention to details
   

Minimum Qualifications:

• Have strong experience in Linux and Windows systems to troubleshoot issues
• Working knowledge and experience with OpenShift or Docker or Open Source Kubernetes
• Working knowledge and experience with Istio
• Expert knowledge in CI/CD and related tools 
• Ability to script/debug in Shell/PowerShell and basic coding experience in Golang
• Knowledge of relational and non-relational databases, including creating and running queries [MySQL and NOSQL]
• Experience with configuration management tools such as Chef/Ansible
• Experience with monitoring tools and handle application/system alerts 
• Have an urge to document all the things so you don't need to learn the same thing twice
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it!!
   

Preferred Qualifications:

• B.S. or higher in Computer Science or other technical discipline, or related practical experience
• 7+ years’ experience in Site Reliability or Production Engineering group for high availability/critical platforms/applications
• Certified Kubernetes Administrator (CKA)
• Experience of working with ITIL disciplines (Event, Incident, Problem, Change & CSI)